Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Appreciate Nationwide's Service!
Wanted to take the time to say how happy I am with Nationwide's service and coverage for my dogs. It is a pleasure to know there are still companies out there that believe and practice excellent customer service. The ease of claim submission and the breadth of coverage provided for my dogs is very much appreciated!
Insurer: Nationwide
By: Mike
Nationwide has been extremely helpful during my transition to being a fur mom!
Nationwide is very helpful with any and all questions and they process claims quickly! I would definitely recommend Nationwide to others!!
Insurer: Nationwide
By: Melissa
You are the best
You guys are so amazing from the quick response to checking back up on my dog. I couldn’t ask for better help or service.
Insurer: Nationwide
By: Heather
Quick Turnaround and Reimbursement
I can't say enough about this pet insurance. I have four cats and all of them are insured. For this particular claim, my youngest cat had an issue with his leg. We brought him to the emergency vet who had X-rays done and they recommended a surgical consult. We ended up going to another emergency vet the next day and our kitty had to have a femur head and neck excision which is basically removing the ball of his femur. Knowing we had pet insurance, we went ahead with the surgery. It wasn't cheap. Based on our coverage, Nationwide covered the entire thing 90% (including the first vet visit, less the affordable deductible). We were reimbursed in a weeks time and there was no hassle or fight. I have had to make other claims with this insurance (dental, cancer, etc) and it's been the same every time. We love this insurance and plan to continue using it for years to come.
Insurer: Nationwide
By: Jillian
Extremely Happy with Service & Coverage
I am extremely pleased with the level of service and coverage our dogs receive through ASPCA. The claims are always handled quickly and efficiently. All my questions are addressed immediately and satisfactory. I highly recommend this insurance.
Insurer: ASPCA
By: Rebekah
One of the best decisions our family has made.
The company's policies, quick turn-around response, and personnel dedication are outstanding. This is one worthwhile investment.
Insurer: Nationwide
By: The
Great pet insurance!!!
Nationwide Pet Insurance has been wonderful when I needed help with my golden, Jamie Angie. We had an emergency and Nationwide came through with flying colors in handling my case. All my cases.
Insurer: Nationwide
By: Jody
Good
The claim process was easy, usually receive confirmation with 24 hours, and depending on the amount, will receive reimbursement within five days. For the most part, representatives are helpful and caring about your pet!
Insurer: Nationwide
By: Macy
My own insurance company has never called me to see how I am doing...
The other day my phone rang and it was the ASPCA Insurance team checking in to see if Baloo was OK after his last doctors visit. In all of the years that I have health insurance, they have NEVER called me to see how I was doing. The app is simple to use, the approvals are fast and consistent, as the owner of a "big" dog, this has been one of the best investments I've made. Thank you.
Insurer: ASPCA
By: Bart
You Guys Are Amazing
I received excellent service
Insurer: Nationwide
By: Aiesha