Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Best Pet Insurance out there!
Filing a claim has never been easier. Response time is always prompt and fast. Thank you for peace of mind!!
Insurer: Nationwide
By: Diana
Your service has been excellent.
Excellent service!
Insurer: Trupanion
By: Harris
I like the quick and courteous responses of Pets Best
We have just joined with our new puppy but so far I am very pleased by the responsiveness of Pets Best both with customer service on the phone and email communication.
Insurer: Pets Best
By: Margo
Outstanding!!!
I cannot speak highly enough about Nationwide. I got coverage when my little girls was 11 weeks old so have many years of experience with them. In all the years of coverage, Nationwide has always reimbursed me per their policy commitment (that is very detailed and specific) without any questions, aggravation, or hedging even with very expensive accidents and illnesses. I know what coverage Nationwide provides per their policy of payment/coverage which has helped tremendously with my peace of mind when my little girl has needed emergency treatment for life threatening incidents.
Insurer: Nationwide
By: Susan
Great company, excellent customer service
Very glad that I took the advice of a family member to get this insurance for our dog Ginger. The company is very easy to contact and claims faxed in are paid in a timely manor.
Insurer: Nationwide
By: Heidimarie
Thank you for your concern for my beautiful Sofia and helping with her Vet costs
I am very pleased with the assistance for Sofia's medical care
Insurer: Nationwide
By: Patricia
Thank you, Embrace
With vet costs escalating just like human medical costs, having an Embrace plan is a great help. Great customer service, too.
Insurer: Embrace
By: Lucille
Top quality service - exactly as needed and expected.
Top quality service - exactly as needed and expected.
Insurer: Nationwide
By: Robert
Recommend your plans.
As a customer for many years (3 dogs), I have been very satisfied with your company.NMBh8
Insurer: Nationwide
By: Jean
Efficient claim process
Very happy with the prompt processing of the claim and th ability to check the claim status on line
Insurer: Nationwide
By: Ken