Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Nationwide is great
Always polite and helpful on the phone
Insurer: Nationwide
By: Mauro
Fast and reliable and nice customer service.
I initially submitted my claim through the website but the attachment didn’t go through to Nationwide for some reason. So I called and they were very easy to work with and offered overall great customer service. I had to call a couple times for some follow up questions and each time I had really nice and patient people helping me out. Once I completed the claim process, it was super easy and fast.
Insurer: Nationwide
By: Vanessa
Excellent
I have always received excellent customer service for my Luna. If she could talk she would say she “wufs you”
Insurer: Nationwide
By: Michelle
Exceptionally Grateful!
The ease, reliability, clarity and promptness of Nationwide is second to none.
Insurer: Nationwide
By: Angela
Best insurance ever!
They have went beyond for my pet Harlee and have paid all my claims on time! Thank you!
Insurer: Nationwide
By: Raelyn
Awesome
Nationwide is so easy to work with!! The claim submittal process and the reimbursements are wonderful! The last company I was with would not cover anything, it was crazy and I was miserable. I’m so happy I made the switch!! I tell everyone I can about Nationwide Pet Insurance !
Insurer: Nationwide
By: Andrea
Nationwide is an excellent insurer for pets
Nationwide has provided excellent service and we have been pleased that we chose this company for our pets.
Insurer: Nationwide
By: Rebecca
Best financial decision that you can make!
Nationwide has been the best insurance decision that I've made in a long time! My older corgi went through a long list of extensive (and expensive!) testing towards the end of her life and Nationwide was there to pickup the tab when I needed help the most. After we lost her, Nationwide sent a condolence letter and made the entire process so smooth. It was a no brainer to purchase a policy for our new puppy when we got her a few months ago. She was recently treated for eating a foreign object and guess what? Nationwide followed up with me to see how she was doing! Their customer service is the best! And let's not forget about the claim submission process. It's so simple and easy! Thank you, Nationwide, for filling a gap where most people don't know that they need it.
Insurer: Nationwide
By: Lauren
Great service and coverage
I love Nationwide and would not choose any other insurance provider for my dog. Their services are very easy to use and they cover everything I need them to. My only complaint is that sometime it takes a while for claims to process, but ultimately, I am very happy once they go through.
Insurer: Nationwide
By: Amanda
One of the Best Investments We've Made
We are so pleased with the insurance plan we have for Bear. The Wellness Plan is a huge help with Vet Bills for vaccinations, prevention meds, and any other situation that comes up. It has more than paid for itself every year we have had this policy. Submitting claims is easy and we feel we are able to provide our fur baby with the care that he needs to keep him healthy and happy. We have recommended this policy to all of our friends with pets.
Insurer: Nationwide
By: Charles