Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Web site needs some work
Some difficulty submitting on line claim. My niece has the same insurance and isn’t getting reimbursed like she was informed she would.
Insurer: Nationwide
By: Donna
We couldn't make it without you! Its nice to know you have our best interest as your focus.
Nationwide has been invaluable to Dexter and I. He had gotten himself into a few situations where he has needed veterinary care and its nice to know that Nationwide is there to help when needed. I wish my personal insurance was as good and easy to deal with as Dexters!
Insurer: Nationwide
By: sandy
Efficient
Trupanion is very efficient during the claims process. I've never had a problem with the many claims I've made.
Insurer: Trupanion
By: Danielle
Very Satisfied!
My claim was handled efficiently. The on line process is extremely helpful and I was very satisfied with all aspects of my claim experience. I certainly will recommend Trupanion to all my dog and animal friends and family.
Insurer: Trupanion
By: Barbara
Smoothly Done.
Always a prompt reply. Thank you.
Insurer: Trupanion
By: Carole
Processing of Claims is very fast.
Trupanion is extremely fast at processing claims. They are very efficient with processing and payment of claims..
Insurer: Trupanion
By: Ellen
Grateful pet owner
You are always quick and very efficient when I put in claims. Thank you.
Insurer: Trupanion
By: Eila
I love Trupanion
I have recommended Trupanion several times!
Insurer: Trupanion
By: Phyllis