Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Will be referring friends!
Great service and quick! Really loved how it was handled and will be referring friends!
Insurer: Pets Best
By: Heather
Terrific
I was reimbursed more than I was expecting to be, which was a wonderful surprise. The ease of submitting my claim(s) and the courtesy of your customer service folks is terrific.
Insurer: Pets Best
By: Gail
Very quick with processing
Very quick with processing
Insurer: Pets Best
By: Sabrina
Impressed with your service
Great first experience with your company. We have carried pet insurance on all current and past pets for many years and are impressed with your service.
Insurer: Pets Best
By: Laurie
Whole process was great
I thought the whole process was great. Everything that was not covered made sense, the claim was easy to file, the response was quick. Great job.
Insurer: Pets Best
By: Joe
Answered my questions
All questions was answered
Insurer: Pets Best
By: Vanessa
Service was very fast and helpful.
Service was very fast and helpful.
Insurer: Embrace
By: Victoria
Great Coverage!!
Our Zpearl got very sick with IBD and we had many vet and medication bills. True to their word Embrace covered everything as per our policy. Their kept me current via email about each step of the process and even put the reimbursement directly into my accounot!
Insurer: Embrace
By: Peggy
So thankful
Nationwide has been great. Since taking over from VIP, everything has been simpler and more streamlined. More importantly they have been there to help me with Roscoe when I needed it and I feel more secure knowing that they are there.
Insurer: Nationwide
By: Joel