Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Great service
Fast and awsome communication
Insurer: Healthy Paws
By: Tom
All I had to worry about was my fur baby, Embrace took care of everything else.
It is extremely stressful and downright terrifying when your fur baby gets sick. Thanks to Embrace, all I had to worry about was my kitty and nursing her back to health. The claims process is painless and fast. I will definitely recommend Embrace to all my pet parent friends. Thanks so my Embrace, Gabby is on the mend!
Insurer: Embrace
By: Lisa
Great
Great insurance coverage....friendly service and very helpful.
Insurer: Embrace
By: Judy
EMBRACE - Simply the Best!
I am very impressed with Embrace. They are very affordable - yes, the rates increase as the pets age; but still very affordable. I have had accident/illness coverage on my dog since she was about one year of age. She is now eight years old. Without Embrace, I never would have been able to keep up with the vet bills. After my $500 yearly deductible, they have covered everything I submitted at 80% from lab tests, x-rays, prescription medications, surgical procedures, dental work, office visits. etc. For each year you don't get reimbursed for any claims, they put $50 toward your deductible for the next year. I submit my claims online, and their turn-around time is very quick. I have never had a complaint with them in eight years. Also, they dropped some pre-existing conditions after six months. I have friends with pet insurance elsewhere and always hear of their complaints and that other companies will never cover any pre-existing conditions. Embrace has saved me thousands of dollars, and they have saved my pet. I wouldn't go with anyone else, as they are simply the best!! THANK YOU, EMBRACE!
Insurer: Embrace
By: Laurie
Awesome!
Very easy to submit claims, get your refund quick, very good costumer service
Insurer: Nationwide
By: Corinne
Timely
Very efficient and timely in processing claims. Thank you.
Insurer: Nationwide
By: Debra
Best pet insurance ever!!
I have been with in brace for several years, and have nothing but good things to say about them. They have always been very fair with every claim we have submitted. This past year we have submitted quite a few, and it has been such a comfort to know that they are there for us.
Insurer: Embrace
By: Vicki
Will be referring friends!
Great service and quick! Really loved how it was handled and will be referring friends!
Insurer: Pets Best
By: Heather