Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Difficult to work with
I have had many claims denied because they needed more info. When I submitted the claim again with additional information, it was denied again due to being submitted multiple times. I almost decided not to bother submitting claims anymore due to the difficulty I experience in submitting them. Additionally, the claim submitting process is a pain. It would be great if we could just upload documents right to the website. Prior to coming to Nationwide, I used Pets Best insurance. I switched due to getting coverage through my employer but I wish I hadn't. If I had done more research into the claim submitting process prior to switching to Nationwide, I would have stayed with Pets Best. Now I can't switch back because anything that is currently covered will become a pre-existing condition. I will say that once I finally did get some claims approved, the payment process was simple, although I wish they could deposit directly to me instead of going through Chase Payments.
Insurer: Nationwide
By: Kris
I never have issues!
The claim submittal process is easy, especially using VitusVet. My boy has a skin allergy and sometimes it seems it’s under control and then poof he has an outbreak of a rash or is itching. Getting him relief is so important and Nationwide is helping us every step of the way.
Insurer: Nationwide
By: Lynette
I wouldn’t go anywhere else
I love the customer service at nation wide
Insurer: Nationwide
By: Antonietta
Lack of care
I have had nothing but difficulty getting Ookii's claim paid for his August visit. My vet had has done everything they can and submitted requested information as well as myself and when we are told everything needed has been received, another reason pops up why they can't pay the claim.
Insurer: Nationwide
By: Tracie
Easy to deal with.
Nationwide is easy to work with and settles all claims quickly.
Insurer: Nationwide
By: Lucy
You guys are the easiest company to work with.
I have never worked with a company that is so easy to work with. Everything goes seamless.
Insurer: Nationwide
By: Scott
Always have confidence in Nationwide, everyone is the Best.
Love Nationwide, always feel confident with them.
Insurer: Nationwide
By: Karen
Always fantastic service!
Always quick response to our claims!
Insurer: Nationwide
By: Andi
I am so happy to have Nationwide to help us through difficult procedures
When your pet is sick it is very hard to remain calm but having Nationwide to help you through it makes the process a lot easier.
Insurer: Nationwide
By: Ann
Breathe easy because ASPCA Pet Health Insurance does help.
Our big puppy, 3 yr old 110 pound Akita, loves playing with his sister. In one of their play sessions he ruptured his cruciate ligament. When your pet is your child and part of the family you do what you can to save their life. The surgery was around $6000, but the health insurance did exactly what they said. $250 deductible and covered 90%. We were nervous because it was the first time we submitted a claim, but they reimbursed us within 2 weeks so we were able to pay the credit card bill quickly. I recommend them for everyone. It is piece of mind.
Insurer: ASPCA
By: Amanda