Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Very pleased with Pets Best
We have filed two claims with Pets Best covering our cat Tristan. In both cases they were quickly responsive when receiving our claims and paying back a fair portion of our costs. They were particularly prompt in re-imbursement following Tristan's death in May. I am very pleased with Pets Best as an insurer and would recommend them to anyone.
Insurer: Pets Best
By: Richard
Very easy
Once the Doctor's office submitted the claim, Pets Best notified me immediately, kept me updated on the status of the claim and paid the claim very promptly with the money being deposited directly into my account. it's a very easy and efficient process. Thank you
Insurer: Pets Best
By: Andrew
Offers direct deposit
I have notified that my claim had arrived, quite immediately after I submit the claims form. I was given a Pet's Best account which I can peruse at my leisure. When the reimbursement is paid, it is accompanied with an explanation as to how the claim was processed. My dog's premium is charged to my card monthly so that I don't have to write a check. Pets Best also offers direct deposits, for which I declined (for my own reasons), but it is convenient to have.
Insurer: Pets Best
By: Suzanne
Easy and seamless
Trupanion makes the process of filing a claim easy and effortless. I really appreciate it
Insurer: Trupanion
By: Ariel
Good experience
All the work done between vet office and trupanion. Easy and quick. Helps to defray cost when pets are ill.
Insurer: Trupanion
By: Alexander
Great Support
My experience has been that Trupanion provides fast, professional, caring and fair support. I have been very happy with Trupanion pet insurance and find it far superior to pet insurance I've had in the past.
Insurer: Trupanion
By: Oliver
Grimalkin
Trupanion is easy very to work with and very reliable with claims. I recommend them highly.
Insurer: Trupanion
By: Brian
Just positive all the way around!
My experience was amazing!! I cannot say enough good things about Trupanion. The claims process was super easy and the claims were processed in lightening speed. I only wish my medical insurance would process claims as quickly and efficiently.
Insurer: Trupanion
By: Laurie
Quick Online Claims Form, Slow Payment
The online claims experience was simple and efficient. But I received an email on 5/26/19 stating that the claim was completed and that I would be receiving 100.79. Today is 6/4/19 and I have received nothing.
Insurer: Trupanion
By: Allan