Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Nationwide has provided excellent customer service through what has been a very stressful time for me and my pet. Thank you!
I really appreciate the great customer service I received when calling with inquiries re: my pet policy.
Insurer: Nationwide
By: Jennifer
Quick and easy to work with!
The process of working with Nationwide has been seamless and so convenient!
Insurer: Nationwide
By: Courtney
Nationwide took care of me & expenses while I took care of my Special member of the family!
Nationwide could not have been any easier to deal with while we as a family were dealing with emergency care for a furry member of our family. They paid us promptly and they did not deny any charges that were medically necessary. I am so happy I purchased the insurance and so glad it was with Nationwide.
Insurer: Nationwide
By: Cecilia
Excellent customer service
I am always satisfied with the excellent customer service I receive.
Insurer: Nationwide
By: Gwen
Happy Puppy
I feel like I should’ve been told up front I would need all of the dogs vet records from when he was adopted even before the insurance started. Not having all of that delayed my initial first 5 claims almost 3 months because I had to keep going back and getting more documents and start the review process all over again. I haven’t had an issue since that was taken care of and receive my reimbursements now in a much more timely manner.
Insurer: Nationwide
By: Tarra
Turnaround time for claims has become amazingly fast!! Thank you so much!
Great company to work with! No complaints! Keep up the great service!
Insurer: Nationwide
By: Linda
Your company is terrific.
Nationwide has followed through with every claim with no excuses. I have used you now for over 20 Yrs and I feel very comfortable with the protection I have for Nattei. Thank you.a
Insurer: Nationwide
By: June
Nationwide always comes through
My dog has been sick this summer and Nationwide has provided superior customer service with the claims and helping us with the expenses of the diagnosis and medicine. Our vet clinic recommended Nationwide and I am so glad I listened.
Insurer: Nationwide
By: Cindi
Trupanion is amazing and extremely easy to work with leaving you time to care for your beloved pet!
My family is extremely happy we purchased pet insurance and I am happy we use Trupanion. You came highly recommend and now I know why. We had a major event happen with our puppy and it was the only thing I didn’t worry about. I knew you had my back when it came to his care! Thank you a million& keep up the great work! Best customer service ever.
Insurer: Trupanion
By: Alison
I absolutely tell everyone about Nationwide!
Chester is doing much better, thank for the email checking up on him. He still has an ear infection but it is much, much better. It is nice to know that Nationwide clearly does care about pets. Claims are always processed rapidly and with no issues. Customer service is always so nice and helpful.
Insurer: Nationwide
By: Jean