Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Very easy to submit claims
Very easy to submit claims, quick turnaround and excellent explanation of items not covered
Insurer: Pets Best
By: Christine
I cannot thank Pets Best enough
I cannot thank Pets Best enough. Unfortunately my puppy has been through a lot in his short life and since I got him on insurance the day before I even brought him home, he had no pre-existing conditions. I've received coverage for all of his medical conditions and I don't know what I would have done without this. Thank you for giving me peace of mind during these really stressful times.
Insurer: Pets Best
By: Kellee
Glad I made the decision
I have never had pet insurance before and I am very glad I made the decision to do so when we purchased two Olde English bulldogs. Our male swallowed a toy and had surgery which also led to an emergency stay over the weekend. Pets Best took care of everything the policy stated in a timely manner. They sent emails regarding the status of the claim and money was direct deposited as promised. Thank you
Insurer: Pets Best
By: Melissa
Awesome Pet Insurance
Excellent experience. Claims are processed easily and explanations are clear. No surprises on coverage. Very pleased with Trupanion.
Insurer: Trupanion
By: Elizabeth
Best customer service.
Even though my claim wasn't eligible for reimbursement, I think your process is amazing. Efficient, thoughtful, information and quick! Can't be it. I tell all my friends with pets.
Insurer: Trupanion
By: Kristina
Pam Meoli
Trupanion has always been there for us. With our little dog that passes last year and now with problems with our other dog. The staff has always been extremely helpful, understanding and kind. I always recommend Trupanion .
Insurer: Trupanion
By: Pam
Shared Experiences
I have told many friends and the people at the vet's my great experience with Trupanion and what a terrific company you are and the quickness of paying out claims and the great service. I am very happy I chose Trupanion for my pets insurance.
Insurer: Trupanion
By: Sharon