Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Excellent service. Efficient claim process.
Nationwide not only keeps in touch to know how is your dog, but also makes the claim process very easy and efficient. Thank you!
Insurer: Nationwide
By: Guillermo
We are grateful for help through a very tough time
I discovered that our 7-year-old Golden Retriever had a large liver tumor, which turned out to be a hepatocellular carcinoma. It was removed in surgery, during which she had 2 lobes of her liver and her gallbladder removed, along with the tumor. The first week after surgery was very rough, and we had to take her in for emergency evaluation and treatment a few days after surgery. She responded well to that, and although she was looking much better, her doctors were concerned that her liver tests were remaining higher than they should be after surgery, requiring more testing. After surgery, our dog saw a veterinary oncologist, and he has requested some additional testing, but overall, he was very optimistic about her prognosis. She will need some ongoing monitoring with ultrasounds and blood tests, but the oncologist said that, given her surgical outcome and postoperative results, we can probably look forward to between 3-to-5 healthy years with our sweet Golden Retriever. The cost of our dog’s care has been many thousands of dollars, and I shudder to think of the decisions we would have had to make if we did not have insurance to help cover these costs. I am very grateful to Healthy Paws for being with us through this very tough time, and the service from Healthy Paws has been awesome – claims were processed very promptly, completely, and payment was direct deposited in our bank account within a few days after submission. Our dog is an angel, and on a weekly basis she serves injured active duty military members in treatment, in addition to being our family member - she is a very special dog indeed. We are very grateful to Healthy Paws for helping us to give her the best care and the best life she can have, in spite of being a cancer survivor. If I have another dog in the future, I will definitely want her to be insured with Healthy Paws.
Insurer: Healthy Paws
By: Margaret
Very easy to submit claims
Very easy to submit claims, quick turnaround and excellent explanation of items not covered
Insurer: Pets Best
By: Christine
I cannot thank Pets Best enough
I cannot thank Pets Best enough. Unfortunately my puppy has been through a lot in his short life and since I got him on insurance the day before I even brought him home, he had no pre-existing conditions. I've received coverage for all of his medical conditions and I don't know what I would have done without this. Thank you for giving me peace of mind during these really stressful times.
Insurer: Pets Best
By: Kellee
Glad I made the decision
I have never had pet insurance before and I am very glad I made the decision to do so when we purchased two Olde English bulldogs. Our male swallowed a toy and had surgery which also led to an emergency stay over the weekend. Pets Best took care of everything the policy stated in a timely manner. They sent emails regarding the status of the claim and money was direct deposited as promised. Thank you
Insurer: Pets Best
By: Melissa
Awesome Pet Insurance
Excellent experience. Claims are processed easily and explanations are clear. No surprises on coverage. Very pleased with Trupanion.
Insurer: Trupanion
By: Elizabeth
Best customer service.
Even though my claim wasn't eligible for reimbursement, I think your process is amazing. Efficient, thoughtful, information and quick! Can't be it. I tell all my friends with pets.
Insurer: Trupanion
By: Kristina
Pam Meoli
Trupanion has always been there for us. With our little dog that passes last year and now with problems with our other dog. The staff has always been extremely helpful, understanding and kind. I always recommend Trupanion .
Insurer: Trupanion
By: Pam
Shared Experiences
I have told many friends and the people at the vet's my great experience with Trupanion and what a terrific company you are and the quickness of paying out claims and the great service. I am very happy I chose Trupanion for my pets insurance.
Insurer: Trupanion
By: Sharon