Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Knowledgeable help
Prompt answers and knowledgeable
Insurer: Pets Best
By: Kathy
Dicecast
My claims are always handled quickly and with a clear explanation of the claim payout. I just recommended Trupanion to my friend last week.
Insurer: Trupanion
By: Becky
Good experience
Other than a brief glitch get the files transferred, the service was very good
Insurer: Trupanion
By: Alison
Highly recommend
Amazing customer service. Trupanion has the best staff on board kind and knowledgeable. During our difficult time dealing with our pet's illness, they were there for us.
Insurer: Trupanion
By: Farahnaz
Trupanion is #1
Trupanion responds quickly and gives full disclosure in a comprehensive manner.
Insurer: Trupanion
By: Shelley
While I love Trupanion I'm disappointed at how difficult to make a claim.
While I love Trupanion, I'm disappointed at how difficult to make a claim. Some of us aren't as Tec savvy as others. I'd rather just mail in my claim. I had to call to get correct mailing address for my claims. Please keep it simple. Thanks.
Insurer: Trupanion
By: Christine
Claims handled well
handled timely, Thank you.
Insurer: Trupanion
By: Craig
You always make it easy to provide health care for my dog.
You always make it easy to provide health care for my dog. Thanks!
Insurer: Trupanion
By: Kevin
Best Insurance Bar None
Our dog caught a baby porcupine. Our great vet was wonderful but Trupanion was equally impressive. Quick confirmation, no hassle acceptance, and smooth transaction through our vet. Trupanion goes above and beyond for ANY insurance company we have ever dealt with.
Insurer: Trupanion Canada
By: Neil
so far so good.
Early to assess as I have just submitted our claim and had no other contact with Trupanion other than speaking with Bethany who was very helpful.
Insurer: Trupanion Canada
By: Phyllis