Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,095 total


June 30, 2019

Knowledgeable help

Prompt answers and knowledgeable

Insurer: Pets Best

By: Kathy

Useful
June 30, 2019

Dicecast

My claims are always handled quickly and with a clear explanation of the claim payout. I just recommended Trupanion to my friend last week.

Insurer: Trupanion

By: Becky

Useful
June 30, 2019

Good experience

Other than a brief glitch get the files transferred, the service was very good

Insurer: Trupanion

By: Alison

Useful
June 30, 2019

Highly recommend

Amazing customer service. Trupanion has the best staff on board kind and knowledgeable. During our difficult time dealing with our pet's illness, they were there for us.

Insurer: Trupanion

By: Farahnaz

Useful
June 30, 2019

Trupanion is #1

Trupanion responds quickly and gives full disclosure in a comprehensive manner.

Insurer: Trupanion

By: Shelley

Useful
June 30, 2019

While I love Trupanion I'm disappointed at how difficult to make a claim.

While I love Trupanion, I'm disappointed at how difficult to make a claim. Some of us aren't as Tec savvy as others. I'd rather just mail in my claim. I had to call to get correct mailing address for my claims. Please keep it simple. Thanks.

Insurer: Trupanion

By: Christine

Useful
June 30, 2019

Claims handled well

handled timely, Thank you.

Insurer: Trupanion

By: Craig

Useful
June 30, 2019

You always make it easy to provide health care for my dog.

You always make it easy to provide health care for my dog. Thanks!

Insurer: Trupanion

By: Kevin

Useful
June 30, 2019

Best Insurance Bar None

Our dog caught a baby porcupine. Our great vet was wonderful but Trupanion was equally impressive. Quick confirmation, no hassle acceptance, and smooth transaction through our vet. Trupanion goes above and beyond for ANY insurance company we have ever dealt with.

Insurer: Trupanion Canada

By: Neil

Useful
June 30, 2019

so far so good.

Early to assess as I have just submitted our claim and had no other contact with Trupanion other than speaking with Bethany who was very helpful.

Insurer: Trupanion Canada

By: Phyllis

Useful

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