Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Extremely helpful and courteous
I have been using Pets Best for many years. Not only have they always been quick to process claims, but anytime I have had to contact them, they were extremely helpful and courteous!
Insurer: Pets Best
By: Annmarie
I love your company!!!
I love your company!!! You processed my claim so quickly. I am very happy with the payment we received. I have told everybody I know that has a pet to get insurance from you!!
Insurer: Pets Best
By: Cheryl
Very satisfied
I was very satisfied with the handling of my recent claim. It took less than a week to receive my reimbursement.
Insurer: Pets Best
By: Elaine
Grateful
I had been ready to cancel this policy as I had no reason to qualify for payments. A representative worked with me to make it more $$ feasible. Thank goodness because I was very grateful to get some reimbursements for a significant vet bill.
Insurer: Pets Best
By: Mary
Best Insurance Ever!!!
Trupanion in my opinion is the number one insurance company for fur babies. Thank you guys for all you do and for keeping my baby safe and healthy!
Insurer: Trupanion
By: Silvija
Great Customer Service
Trupanion was so easy to work with, great Customer Service! Very rapid turnaround! Thank You so much!
Insurer: Trupanion
By: Corrine
Happy Pet Parent
I love Trupanion. I recommend you to every pet parent I know.
Insurer: Trupanion
By: Dana
Love Trupanion!
Always a positive experience I tell everyone about Trupanion!
Insurer: Trupanion
By: Tricia
My claim was rejected referencing two unrelated vet visits as "preexisting conditions" one of which occurred after coverage had started anyway.
My claim was rejected, referencing two unrelated vet visits as preexisting conditions, one of which occurred after coverage had started anyway. No detail was provided as to how these conditions were supposedly related. It took a month to hear back on this claim.
Insurer: Trupanion
By: Alysha