Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Clear and concise!
This is the first time I've acquired pet insurance for my fur baby and it has been a pleasure. Every document is clear as to why it why not the claim was covered. I'm happy to continue using Nationwide as the carrier for Eli!
Insurer: Nationwide
By: Emily
Top Notch Company
You guys are the best... I have three pets (My kids) I insured with you and every time that I had to file a claim - the response time of payment was not extremely fast without any issues! I thank you guys so much, as do my “Kids”!!!
Insurer: Nationwide
By: Mario
My boy wouldn’t be alive without Nationwide
We had had insurance on my pup for a few years and only within the past year did we actually have to utilize it. He is my first dog and he is my everything so when he got a cancerous tumor and subsequent tumors, I wanted to do everything I could to get him the best treatment possible. Having nationwide allowed me to do that! I was able to do what I could to treat him instead of just giving up on him because of cost. I don’t know what I would have done if I hadn’t enrolled him. Thank you for your timeliness in filing my claims, your compassion in answering my questions...I know I had a lot of them!...and for allowing me to get the best possible care for my boy, you’ve literally saved his life for me!
Insurer: Nationwide
By: Natalia
Great insurance. Paid for nearly all Axel's surgery for a broken leg. He's doing great. Thanks NW!!
My little 2 lb Yorkie fell and broke his elbow. My Vet had to refer me to Birmingham to a specialist. We had to travel over a hundred miles four times. His leg is as good as new now. Nationwide took care of the bills and we are so greatful to have NW. I have five Yorkies, and have health insurance on all five. Two of my Yorkies are rescues. Thanks Nationwide Pet Insurance. I've been with you for years and you always come through for my babies.
Insurer: Nationwide
By: Cleo
I have always been satisfied with service for all of our dogs.
All pets have been well serviced.
Insurer: Nationwide
By: Richard
Satisfied Pet Owner
We have been using Nationwide for our 2 pups Myles 5yrs old and Cooper 1yr old. NationWide has been great for us. Submitting claims is very easy and their response time is quick. We are happy to have Nationwide
Insurer: Nationwide
By: Karen
Pet insurance
I am very happy with nationwide pet insurance. They have been wonderful from submitting my claims to pay them.
Insurer: Nationwide
By: Nancy
Insurance as it should be
I've submitted several claims for my dog over the past two years of his life and I have not once has an eyelash batted at a claim. I submit it through the app, get confirmation that they're looking at it and the response is way under 30 days and the coverage is what my plan says. I highly recommend this company especially after hearing so many horror stories from friends that have other insurances.
Insurer: Nationwide
By: Rima
Lifesaver
Our decision to rush our pet to the Emergency in the middle of the night was truly a lifesaver for our pet having not to worry about the finances at a time when we could not afford that option. Because we have Nationwide covering our backs, we would not have thought otherwise and it turned out to be a lifesaver for our beloved family member. Thank you Nationwide for the excellent support and ease of the claim process. We never would have thought that emergency could come at the wrong time and at the worst financial situation but there you were covering us when we needed it most. Thank You!
Insurer: Nationwide
By: Dodjie
Fantastic Insurance
Very good people. The pay you in great amount of time. In other words they don’t drag their feet. 🥰
Insurer: Nationwide
By: Shirley