Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Everything went smoothly
I was so scared that when my 6 month old puppy was diagnosed with a major illness (steroid responsive meningitis) that for some reason the insurance would try to find a way to deny it. I was so happy when everything went smoothly and I was quickly reimbursed. I will recommend Pets Best to all my friends!
Insurer: Pets Best
By: Andrea
Very easy to file the claim
Very easy to file the claim. The website is easy to use and after scanning the receipt it was easy to upload it.
Insurer: Pets Best
By: Phyllis
The best pet insurance ever!
Absolutely the best company for pet insurance. The plan pays for itself. They are very prompt in processing the reimbursement. Thank you for being an awesome team in helping me when my pets are ill. It gave me great peace of mind knowing Trupanion had my back.
Insurer: Trupanion
By: Nancy
Love trupanion
Fast , efficient , no hassle . Love trupanion
Insurer: Trupanion
By: Deborah
Always helpful answers
Always helpful, answers phone anytime and always answers in seconds. Friendly
Insurer: Trupanion
By: Angela
Excellent customer service.
Excellent customer service. Courteous and polite.
Insurer: Trupanion
By: Tammy
I choose this score because I spoke with Alice when I called with claims questions.
I choose this score because I spoke with Alice when I called with claims questions. She was excellent and very quickly eased my anxiety. I was anxious about dealing w customer service because so many companies are awful to deal with and just give NO answer.
Insurer: Trupanion
By: John
Polite informative and supportive.
Polite, informative and supportive.
Insurer: Trupanion
By: Reginald
Fantastic Service on Claims.
I have been EXTREMELY please with Trupanionboth in coverage offered and ease in filing claims. Turpanion is real good at letting you know status. And the payment turnaround time is fantastic especially with the option to have the payment deposited direct.
Insurer: Trupanion
By: Sandra