Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Pet insurance you can count on!
This pet insurance has definitely been worth it. I appreciate how quickly and easily my claims are processed. The customer service is always friendly and helpful as well. I'm so glad I decided to get Nationwide pet insurance for my little dog!
Insurer: Nationwide
By: Tiffany
And I thought I shouldn't have gotten Pet Insurance
I would be on the streets now if I hadn't had Nation Wide Pet Insurance! My beautiful Zainah was hit by a car on March 13th. She broke both of her front legs---I have had the most extraordinary vet care, they have submitted the insurance claims, and nationwide has been responsive when they called wiht some questions. The customer service provided by Josh Clark had been superior. My only requests for improvement: 1) payments take a long time to get to me:) 2) The statements do NOT name the provider who submitted the claim.. In my case I have had to go to Ventura for most of Zainah's care; howver have had to take her to the local vet a few times. It is difficult to know which claim is from whom. Please see if the provider's name can be included on the statements. Thank you nationwide! And I have referred 5 people to you so far. Claudia Crawford
Insurer: Nationwide
By: Claudia
Keeps you in the loop
I liked that you sent out an update email informing why the processing was taking long. It's nice to be kept in the loop. Thank you!
Insurer: Pets Best
By: Erica
Pets Best is very fast
Pets Best is very fast and efficient. I love dealing with Pets Best. I never have any problems getting care for my pets.
Insurer: Pets Best
By: Martha
Much appreciated
I receive an email telling me that it is taking longer than expected to process claim. That is unusual to me but very much appreciated.
Insurer: Pets Best
By: Nancy
Fully satisfied
Every time I call in with a question or file a claim I've always had the best top of the line service.so polite and curtious.I always feel fully satisfied. Thank You Pets Best
Insurer: Pets Best
By: Susan
Love Pets Best
It's always hard when your animal is sick. Pets Best did an excellent job from start to finish with the claims process. I love everything about your company.
Insurer: Pets Best
By: Joan
Allergy Issues
After submitting The claim, turnaround time was really quick on receiving feedback and deposit into my account.
Insurer: Trupanion
By: Verna
Better than my healthcare insurance.
As it has always been, my experience was excellent. I appreciate the updates that I get about the process, and service has always been timely. The outcome, whether a payment or application to the deductible, is generally what I expect and always makes sense.
Insurer: Trupanion
By: Christina
The website is easy to navigate and it's easy to send claims.
The website is easy to navigate and it's easy to send claims. The Trupanion employees are courteous and a pleasure to deal with, and payment is prompt. Frankly, I wish my insurance company was this on the ball! P.S. I've recommended Trupanion
Insurer: Trupanion
By: Barbara