Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Reassurance During Difficult Time
Healthy Paws made care decisions, claims submission, review, and reimbursement very easy during a difficult time when my pet was unexpectedly sick with a stomach blockage. Highly highly recommend their insurance products. We found Healthy Paws via Wire Cutter and took their advice of highest deductible you can afford and 90% reinsurance. Would recommend this strategy for any dog owner. You never know when catastrophic events may impact your dog - we went from a healthy, vibrant dog one Saturday morning to a dog needing to be admitted to the local pet hospital less than 24 hours later and surgery to remove a blockage less than 24 hours after admission! Healthy Paw policy documents made it clear what was covered and what was not (e.g. exam fees), claim submission is all by document upload, and emails keep you updated on status. Our dog is now bounced back to good health and we're not managing an out sized unexpected payment for his care.
Insurer: Healthy Paws
By: Sam
Very helpful insurance.
Very helpful insurance. I would do it again for any future pet. Sometimes it takes a long time for a refund but on the whole its great. Thank you so much for your help.
Insurer: Nationwide
By: Elizabeth
We’re very pleased with Nationwide
The monthly cost of our pet coverage is well worth it. I cannot say enough about the great service and quick resolution of claims.
Insurer: Nationwide
By: Karen
Exceptional customer service and prompt service on the claim.
I am very pleased with the customer service - exceptionally friendly and caring staff. Filing a claim is easy with no hype. I wish dealing with human insurance was this pleasant.
Insurer: Trupanion
By: Pam
New client
Customer service representative answered all my questions either courtesy and knowledge. Paper claim submitted and claim processed quickly. Explanation of benefits easy to understand.
Insurer: Nationwide
By: Clare
Surprisingly easy and efficient.
Super easy process with great results. I spoke with customer service the first time to walk me though the process and they were kind, professional and efficient. I recieved reimbursement from my claim in a timely manner. And they even sent my Hershey a get well soon card that was hand signed by many agents! So thoughtful @
Insurer: Figo
By: Stacy
Getting reimbursed quickly and staff very helpful
Getting reimbursed quickly and staff very helpful
Insurer: Trupanion Canada
By: Beverly
Kitty Review
Thank you for getting back to me. I find that the service staff was very kind but I do find that the processing for the claim was a little slow. Hopefully things will be a little quicker next time. All said, I am still very satisfied with the service of Trupanion.
Insurer: Trupanion Canada
By: Khoba
Because everyone has been consistently helpful and it is easy to navigate
Because everyone has been consistently helpful and it is easy to navigate
Insurer: Trupanion Canada
By:
Great, fast service on Trupanion Claims
The claim process was simple and the service person was fantastic. The payment came sooner than I expected! The only reason I ranked it a "9" rather than a full "10" was that I didn't realize that the doctor's visit was not covered. But, I am very glad to have Trupanion!
Insurer: Trupanion Canada
By: Dave