Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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You have always helped me when needed,are polite.You always respond quickly.
I love this company.It has always treated well.Has prompt emails and Competes things fast.
Insurer: Nationwide
By: Jacque
Service good but reimbursement delayed
My experiences with customer service were very good. My questions were always answered and I was treated well. The claim reimbursement was fair and it was pretty easy to submit a claim. However, the reimbursement for my claims took a very long time. Some of my claims took up to 3 months to process for reimbursement. I went out of the way to make sure that the vets sent all the information Nationwide needed, and even after this was done the claims still took almost a month to complete. I felt like they were either ignored (one representative I spoke with said she didn't know why multiple of the claims hadn't been processed yet because they didn't even require complete medical records to close) or the influx of claims is too great for the amount of employees to handle in a reasonable time frame. Either way, I plan on continuing with Nationwide for a little longer, but if the processing time stays the same I will probably look for a different carrier.
Insurer: Nationwide
By: Taylor
Excellent
Excellent, quick, professional service. I would recommend Nationwide highly.
Insurer: Nationwide
By: David
Just plain SUPER!!
You have been so easy to deal with. We are very pleased that we signed up with you good people.
Insurer: ASPCA
By: Michael
Top Notch Pet insurance
Nationwide is the best pet insurance Customer service is always friendly and knowledgeable and claims are fast and no nonsense
Insurer: Nationwide
By: Paula
Awsome customer service always
So my great customer service ,very experienced,refreshing,very pleasant
Insurer: Trupanion Canada
By: Jacqueline
Best animal insurance
The whole claim process was very easy. PestsBest updated on the status of the claim and it was processed in a week. Best animal insurance.
Insurer: Pets Best
By: David
It was easy to upload my files
It was easy to upload my files to submit. I heard back from my claim in a timely manner. The direct deposit was also timely. Overall great experience.
Insurer: Pets Best
By: Richard