Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Best animal insurance
The whole claim process was very easy. PestsBest updated on the status of the claim and it was processed in a week. Best animal insurance.
Insurer: Pets Best
By: David
It was easy to upload my files
It was easy to upload my files to submit. I heard back from my claim in a timely manner. The direct deposit was also timely. Overall great experience.
Insurer: Pets Best
By: Richard
I am very confident in AKC pet Insurance.
I am very confident in AKC pet insurance, more so than my own health Insurance! His care is usually covered without a disputed! very helpful customer service! Perfect plan for my fur baby!
Insurer: AKC
By: Sandra
May not recommend you.
Decent consumer services but policies designed to not pay on policies. Too bad. My daughter tells me we were not paid fully on the one claim we made for Bailey. Thank you.
Insurer: Trupanion
By: Michael
Problem Solvers
The staff always tries to resolve problems and is positive and friendly.
Insurer: Trupanion
By: Roberta
Wonderful Service provided at sad time
As a first time claimant, I called when I couldn't log in. Your customer service rep was wonderful, calm and compassionate and explained the process clearly. Follow up was immediate and satisfactory.
Insurer: Trupanion
By: lynne
Dominic C
Easy, quick, professional service. Turn around time was great.
Insurer: Trupanion
By: Dominic
Black lab puppy
It's very easy to submit a claim. Customer service is excellent. I have a puppy black lab who is always getting into trouble. Had to use the insurance for all those visits.
Insurer: Trupanion
By: Cindy
Thank you Trupanion!!
Trupanion has been very easy to work with and we are very thankful to have the coverage on our dog Watson. Thank you for your prompt handling of our claim.
Insurer: Trupanion
By: Lisa
Trupanion to the rescue.
We've had insurance for our pets for a long time now4 cats, and now the dog. I would not be without insurance for them, and I recommend it to all my pet owning friends. Trupanion has come through for us more than once!
Insurer: Trupanion
By: Gina