Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,095 total
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Always positive
I've had to put in a few claims in the past for my cat and the process has always been positive.
Insurer: Pets Best
By: Terri
Paid as expected
I had saved up several months of receipts from vet bills and submitted them all at once. The process was easy and the insurance paid on exactly what was expected.
Insurer: Pets Best
By: Courtney
Prompt Service
Vet's office helped a lot in processing. I received a check from Trupanion promptly with email updates during the process. Greatly appreciated.
Insurer: Trupanion
By: Joanna
Fast, easy service.
Easy to place a claim and very fast response. I also very much appreciated the expression of sympathy by Trupanion at the passing of our beloved pet, Buddy. Thank you.
Insurer: Trupanion
By: Karen
Excellent service
Your company is the best. I tell everyone I know My payments are fast and your staff is excellent
Insurer: Trupanion
By: Beverly
+A service. Very helpful. Thank you
Your representatives are always very quick I'm very happy to do business with you thank you very much
Insurer: Trupanion
By: Diane
Trupanion, a Blessing!
I had insurance on my sweet Sheltie for a little over 2 years and every time I would call or file a claim Trupanion was always there to help. I just had to put her down and I called Trupanion to let them know that we no longer needed the insurance.
Insurer: Trupanion
By: Stacy