Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fabulous Company!
Responses are quick. Phone contact has always been super. Very caring individuals.
Insurer: Nationwide
By: Linda
Nationwide paid promptly and amount I signed up for.
I found Nationwide to be an excellent Pet Insurance Company. Recommended by my Vet, I signed my rescued Schnauzer/Terrier Mix when she was three years old. I did so because my previous dog needed a lot of veterinary treatment after she was 14 years old. I never dreamed by little four-year-old pet would need treatment so soon. She chewed up some leather that had to be removed by an operation. Nationwide paid fully minus my $250 deduction for Major Pet Insurance. They check arrived quickly and I deeply appreciate the promptness. I highly recommend Nationwide Pet Insurance to all my friends with pets and pet owners!
Insurer: Nationwide
By: Nancy
Great service and fantastic response time
I am so thankful that we signed up for Ginnie's pet insurance through Nationwide. The paperwork is easy to handle. Reimbursements are very clear. We didn't require much in the way of claims service when she was young. But now that she is older we are so glad that Nationwide has our back. The few times I've spoken with customer support I found them to be helpful and caring. Thanks very much for what you do.
Insurer: Nationwide
By: Yale
Claims are paid quickly!
The claims are paid quickly. The only issue is customer service can be vague with their answers.
Insurer: Nationwide
By: Cristina
Best Honest and Sincere Pet coverage we've ever had.
Word of mouth is the best review. A lot of people overact both ways depending upon if they got their way or not. Nationwide is fair, simple to initiate claims and pretty quick to adjudicate an amount owed. Lexi is fine by the way recovering nicely from the "spay".
Insurer: Nationwide
By: Michael
It's nice to have pet insurance with an excellent insurer
I purchased pet insurance for my 12 yr old Lola, an English Springer Spaniel, and unfortunately I've had to use the insurance for a ruptured ACL and for Cushings Disease. Embrace has been wonderful in all aspects. Lola gives them 10 woofs.
Insurer: Embrace
By: glen
Nationwide has always come through in a prompt professional way!
I have been very pleased with the service since the first time we had to make a claim. Highly recommend!
Insurer: Nationwide
By: Robert
Always offer prompt service
Nationwide is a great company. Nationwide far exceeds the coverage and service to the previous company we used to insure our dog.
Insurer: Nationwide
By: Rich
We will always be loyal Healthy Paws Customers
My girlfriend has had Healthy Paws for her first dog since she first adopted him, and so when we adopted another dog together, we knew that the second dog was going to get the same. For everything from torn paw pads (first dog), to IBS (first dog) and a hernia (second dog), Healthy Paws has been wonderful in value and in peace of mind, and service has been friendly and exceptional. We have had no issues whatsoever with any reimbursement, which has been very punctual, and the phone app works great and is easy to use. 8 / 8 paws up from all of the animals in our house.
Insurer: Healthy Paws
By: James
Very prompt and efficient processing our claim.
Our claim was processed speedily and efficiently. Highly recommend this product.
Insurer: Nationwide
By: Joe