Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Teddy is doing much better! thank you for reaching out to me and following up on my boy. This really means a lot to us.
all, thank you all for reaching out and checking in on Teddy Since the vet visit, I am happy to report that Teddy's pain went away and he is back to his happy doggy ways. Also, thank you for the quick response regarding our claim. Having Nationwide as our insurance provider makes us feel at ease and confident that Teddy is in good hands going forward. Again, Thank you! Sincerely, Jose, Bell, Camila, and Teddy!
Insurer: Nationwide
By: Jose
Best pet insurance
The reimbursement claims are so easy. I love the easy access through the app. I can upload a picture of a receipt and the claims get processed so quickly. I called to make sure a test was covered with my insurance and it was easy to get a hold of someone and they explained my policy. This really is amazing insurance for my dog.
Insurer: Nationwide
By: Sarah
you all are awesome.
You all at nation wide do a great job.
Insurer: Nationwide
By: lucy
THE BEST PET INSURANCE EVER.
This is the best pet insurance ever. This coverage saved my Thor's life and coverage for routine visits is amazing. Claims are fast and easy and give a complete explanation of the benefits. I am so glad I chose Nationwide.
Insurer: Nationwide
By: SHERYL
Great company to deal with
Great company to have behind you, they have been helpful and quick at getting your claim resolved.
Insurer: Nationwide
By: Peter
Worst customer service and claims evaluations
The claims adjusters are the worst evaluators when it comes to medical diagnoses!!!!! They classify everything my dog had as gastroenteritis in order to refuse to pay claims as they used that as an exclusion with a one year old dog that had diarrhea as a puppy adjusting to foods therefore when she got real sick and needed 3 days at the hospital for a bowel obstruction they refused to pay even after the vet called them and explained it was not gastroenteritis but an obstruction that thankfully passed they still refused to pay saying it was gastroenteritis I am a doctor and it was NOT gastroenteritis and the vet did a one on one call and they refused to listen to the VET! So disappointing it cost me a couple of thousand dollars they refused to cover because they say puppy diarrhea adjusting to new food was gastroenteritis and anything to do with anything GI they will lump into a fraudulent diagnosis of gastroenteritis in order to NOT PAY A CLAIM!!! SO WRONG!!!!
Insurer: Nationwide
By: Susan
It was really simple to submit the claim.
It was really simple to submit the claim. They respond in a timely manner with a very cleanly description of what was cover and was not.
Insurer: Trupanion Canada
By: Francisco
WOFF OK
Response was prompt and informative. Coverage seemed fair. Payment was quick. All was good.
Insurer: Trupanion Canada
By: Garth
Looking after our girl
As always, it was outstanding!
Insurer: Trupanion Canada
By: Kelley
Because Allison was very cordial and obviously an animal lover.
Because Allison was very cordial and obviously an animal lover.
Insurer: Trupanion Canada
By: Richard