Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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Smart Decision to purchase Trupanion
fast service helpful with my pet bills
Insurer: Trupanion
By: Barbara
Trupanion rocks
Trupanion has been a pleasure to deal with. It's easy to submit claims, and they are processed quickly. Representatives are helpful, friendly and understanding.
Insurer: Trupanion
By: Philip
Trupanion to the Rescue...Again
Trupanion is a lifesaver, and I'll never be without it. I appreciate how easily my vet is able to submit online claims, and how quickly Trupanion approves claims. I recommend this company to every pet owner I can.
Insurer: Trupanion
By: Shannon
Because you were quick with your reaction
Because you were quick with your reaction.
Insurer: Trupanion
By: shirley
Good customer service but expensive!
Good customer service, but expensive!
Insurer: Trupanion
By: Shifra
great customer service reps on the phone
great customer service reps on the phone
Insurer: Trupanion
By: Kate
Very helpful personal on phone
Very helpful personal on phone
Insurer: Trupanion
By: Cheryl
Trupanion always fabulous!
Always great and prompt service!
Insurer: Trupanion Canada
By: Susan
Insurance at it's easiest.
I explained what was going on with our pup. They told me where to print the claims form. We did and gave it to our vet and they submitted it. A couple of days later we received an email with the breakdown of the claim and a few days later the money was in our bank!
Insurer: Trupanion Canada
By: Ryan
Number One Pet Insurance Company
Trupanion has the best service when it comes to claims. Fast turn around for the payment which are deposited directly to my account within 48 hours. Great service no hassle. I would recommend this company as a 10. Keep up the good work.
Insurer: Trupanion Canada
By: Sharon