Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very Happy with the service
The customer service is awesome
Insurer: Nationwide
By: Antoinette
Very good & reilable pet insurance
Whenever I have questions, I know I can call and the customer service dept is always pleasant to deal with and will help me get the answer I need. Or refer me to someone else at Nationwide. I have used your company for our other dogs since approx 1998. Those dogs have since gone to the rainbow bridge. But we always got very good care for them too.
Insurer: Nationwide
By: Louise
Easy & Efficient
The claim process was the easiest insurance process I've ever dealt with and the response was very fast, as was the proper reimbursement.
Insurer: Nationwide
By: CS
Great service
I am very pleased with the customer service and the ease of submitting claims.
Insurer: ASPCA
By: Aline
Necessary
Flutter, age 10. is recovering nicely. Thank you, Nationwide for the followup to her care email..
Insurer: Nationwide
By: Ginger
I don't know where I'd be without Nationwide Pet Ins. Because of them, my sweet girl is alive!
I have had Nationwide pet insurance on several pets, and with my "Full Throttle" Labrador Retriever, this insurance has really paid off. Having this insurance has allowed Ellie Mae to get the care she needs, when she needs it. I have never had a problem with claim reimbursement, and customer service has always been exceptional. Nationwide Pet insurance has by far exceeded my expectations.
Insurer: Nationwide
By: Sheila
Efficient
Insurance is paid in a timely matter. They are concerned how your pet is doing.
Insurer: Nationwide
By: Mary
The best for your pet
A new puppy brings lots of obligations and some surprises. Having the security of knowing my pet is covered for the majority of her medical costs is very reassuring . The claim process is seamless and Nationwide makes the entire process hassle free. Customer support was very helpful when I needed clarification or guidance. I am very pleased with Nationwide Pet Insurance and highly recommend it.
Insurer: Nationwide
By: suzanne
Great coverage for my kitty to ease my mind
Nationwide has been a lifesaver for me and my kitty. She was diagnosed with chronic IBD, that has continued to have complex complications for a few years. My cat is so important to me, so I want to do everything I can to make sure I am taking the best care of her. This has included x-rays, blood work, a digestive panel, ultrasounds, emergency vet visits, and regular check ins and follow up. Nationwide has been absolutely wonderful to help with the cost of all of this care. Submitting claims has been totally easy (generally my vet just emails everything to them) and they've been great to work with, very reasonable and helpful with all of my claims. Their coverage is really extensive and great. I cannot express how helpful the coverage has been, so I can just do what I need for my girl. Her illness is stressful enough without the stress of the financial piece, and having Nationwide take that off of my shoulders has been amazing. I can choose what to do based on what's best for her, not based on cost. Highly recommend this insurance! They've been pleasant to work with, always kind and caring, and a really important part of my cat's care!
Insurer: Nationwide
By: Elaine