Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thank you for being there for Brady !!!!!
Your company is very helpful and excellent customer service. You reply to insurance claims quickly....Thank you
Insurer: Nationwide
By: Tina
Must have for your pet!
On all 4 of my dogs I have had this insurance on each one. My 2 girls I lost from various cancers and by having VPI. (Nationwide) we were able to take them for CT scans to find out their health issue. This allowed me to focus on them & not the expense. If you love your pet I sure them to give them the best possible care. I tell everyone about my experiences and that it was the kind thing to do for your pet & give you peace of mind.
Insurer: Nationwide
By: Renee
Excellent reply and service
Fantastic reply and service
Insurer: Trupanion
By: Luis
Woof !
Thanks for being there for Toby. He is doing well. I have told numerous folks about your great service and provided them with info to insure their pet.
Insurer: Nationwide
By: Jerry
Don’t hesitate to use Trupanion!
I have been a customer of Trupanion for 6 years at the recommendation of my vet and have only had wonderful service with each and every claim. My dog has allergies and her treatment would be cost prohibitive without Trupanion. My vet used to file the claims for me but my new place doesn’t but filing myself is very easy and reimbursement is fast. Would, and have highly recommended Trupanion!
Insurer: Trupanion
By: Ardele
Quick Response
Thank you very much for your quick response to my claims, and for your helpful telephone service..
Insurer: Nationwide
By: Caren
Pleasantly pleased.
As long as people understand what Trupanion's covers before they buy it they will love it. I have never had a problem collecting what is covered and in a timely fashion.
Insurer: Trupanion Canada
By: Donna
Great service
As usual great service. The are the best in dog care
Insurer: Trupanion Canada
By: Wayne
Chantel was very helpful.
Chantel was very helpful. She answered all my concerns.
Insurer: Trupanion Canada
By: Barbara
Exemplary service every time!
I can honestly say I have had nothing but positive experiences with Trupanion. We have had Trupanion for many years and honestly, we have never really had to file but 1-2 claims until the last few months. Our dog, Rudy, was diagnosed with cancer back in June and thanks to Trupanion, we have been able to provide Rudy with medical treatments that simply may not have been possible without going into major debt. Trupanion has been our lifesaver and we can't thank you enough!!!! Every time I call, I am able to speak to the sweetest representatives!!!! Thank you all for all you do! Amy Wood
Insurer: Trupanion Canada
By: Amy