Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Awesome pet insurance
All vlaums paud timely and correctly. Whenever I called, representatives are polite and helpful. One of the few insurance companies I never had an issue with.
Insurer: Nationwide
By: Melissa
Very happy customer!
The people at Trupanion are very friendly and easy to deal with. They are truly animal lovers, you can tell just by dealing with them.
Insurer: Trupanion
By: Ingo
A truly rewarding pet insurance!
I've only talked to someone over the phone twice, and both times, I was extremely pleased with how patient and helpful those people were.
Insurer: Trupanion
By: Jenall
Always a great experience
Trupanion staff are always helpful and polite, very pleasant experience all of the time. They understand what you're going through when your pet isn't feeling their best and help take the worry out of this experience.
Insurer: Trupanion
By: Mary
Great!
I have submitted several claims to Trupanion and every time the service is friendly, helpful, easy and quick. I am always impressed and would absolutely recommend as I have to any pet parent
Insurer: Trupanion
By: Patricia
Great experience
Processing very easy and instructions clear. It was helpful for provider to know format.
Insurer: Trupanion
By: Ann
Pneumonia claim for my Lab went great!
Claim submittal online was simple. Process easy to follow and claim processed within 3 weeks. Would like more info during process, rather then just OPEN. Overall great experience
Insurer: Trupanion
By: Keith
Not sure what you mean.
You are always there for me. I have had a great experience with trunnion.
Insurer: Trupanion Canada
By: Jean
great in helping with the payments
They are great in helping with the payments
Insurer: Trupanion Canada
By: John
claims process extremely easy
Thank you for making the claims process extremely easy to understand and complete.
Insurer: Trupanion Canada
By: Jennifer