Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Fast and accurate as usual
Similar to the previous time, I did not have any issue submitting a claim. The payment arrived shortly there after.
Insurer: Trupanion
By: Behruz
It's the best!
Extremely timely and easy.
Insurer: Trupanion
By: Deborah
Great insurance
Easy to submit claims. Great service.
Insurer: Trupanion
By: Kisha
Trupanion is the Best!!!!!
Awesome. Quick response.
Insurer: Trupanion Canada
By: Gail
Great emergency service experience!
Such a great company, it was easy to send an estimate in for Willow's emergency, so we knew our coverage and we truly appreciate that you direct bill
Insurer: Trupanion Canada
By: Laura
Very satisfied customer for 9 years.
We have found that claims are handled very quickly. We've had Trupanion coverage for the last nine years and have found that the adjudication of claims is very fair and fast.
Insurer: Trupanion Canada
By: David
Claims handling
My questions and concerns have always been handled quickly and efficiently.
Insurer: Trupanion Canada
By: Anne
Pets Best is best
Pets Best has been amazing! Reasonable and fair in their reimbursement! We have always had either a dog or cats as part of our family and acquiring pet insurance is the best thing we have ever done. Also, in talking to other people, Pets Best is best!
Insurer: Pets Best
By: Fahey
Filing is easy
Filing is easy, updates on the process are prompt and explanation of final determinations are equally prompt. I only wish that my personal health insurance company was as prompt, conscientious and clear in their determinations as Pets Best!
Insurer: Pets Best
By: Linda