Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion is a must for pet owners!
Trupanion is the best company! I'm so glad I found them. They are so friendly and have the best customer service. I've told all of my friends with pets about them.
Insurer: Trupanion
By: Kim
Always very prompt.
Always very prompt. Always pleased with experience. We've had Trupanion for years and are very satisfied.
Insurer: Trupanion
By: Ramona
Trupanion ROCKS!
We have been Trupanion members since our puppy was 12 weeks old. Trupanion representatives are friendly, helpful and treat your pet like they would treat theirs. Our claims have been paid fairly and quickly. Every pet parent should look into enrolling with them!
Insurer: Trupanion
By: David
Trupanion is #1!
We have an Aussie, Luke, who is now 11. For the first 3 years of his life he was relatively healthy. But at 3 he began having clusters of epileptic seizures. Trupanion has been incredibly supportive. They process our claims for medication within days.
Insurer: Trupanion
By: Sumi
Operation reimbursement
Efficient and quick
Insurer: Trupanion
By: Robert
Direct billing by our vet makes the experience so easy.
Direct billing by our vet makes the experience so easy. Always great service when need it.
Insurer: Trupanion Canada
By: Rod
Quick Feedback
Very timely feedback! We knew right away what was covered and what wasn't at our last visit.
Insurer: Trupanion Canada
By: Chelsey
Quick & easy
Completing & submitting the online claim form is so easy. In about a week, the claim was paid and money deposited into my checking account. It doesn't get much easier than that!
Insurer: Pets Best
By: Martha