Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We love Nationwide Pet Insurance!!
Great company for pet insurance !! Always quick turn around and great coverage !!
Insurer: Nationwide
By: Julie
Very easy process.
Very easy submission process and quick response from Trupanion.
Insurer: Trupanion
By: John
I recommend
I have several babies insured and I must say you guys are always available helpful as well. Recently I lost one of my babies Chocolate and the empathy and help you gave me was amazing . Thank you! I always recommend your insurance to my friends and family members have with Pets best now.
Insurer: Pets Best
By: Maggie
There for us
I recently submitted a few claims, one after another, for respiratory issue, diarrhea, yeast infection....and ad I was traveling all were from different vets, different states. All claims were processed quickly and without any hesitation on Pets Best part. Thank you for being there.
Insurer: Pets Best
By: Brenda
I love Pets Best
I love you guys!!!!! Very satisfactory - never a problem.
Insurer: Pets Best
By: Jan
ASPCA Is The Best Insurance For Your Pet
I recently had to make a few claims for my English Bulldog puppy who developed a cherry eye when he was 4 months old. He had the cherry eye surgically corrected but then developed a rare complication from the surgery procedure requiring a second surgery for correction. ASPCA was wonderful during this time. They covered the consultation for his eyes, both surgeries, and the medication he needed during this time. It was so easy to submit the claims. It took about a minute through my phone on their app. The claims department reviewed the claims quickly and each claim was processed within 2 weeks with the money deposited directly into my checking account. They even called to check in on my puppy to make sure he was doing ok! The monthly price for the insurance is reasonable and worth it. They saved me thousands of dollars on his care. I highly recommend ASPCA for pet insurance.
Insurer: ASPCA
By: Kristy
Great!
I have been super pleased with the service of nationwide pet insurance. The customer service is amazing and the website is pretty easy to use. Submitting a claim online is a little buggy but it’s easy to submit by email or regular mail.
Insurer: Nationwide
By: Michell
Great service! Couldn’t ask for more
Nationwide has been great to us. Thank you!
Insurer: Nationwide
By: Andrew
Outstanding - I was exceedingly pleased with the customer service and how easy it was to file a claim...
I have to say that after having two dogs that needed some extensive medical care, I decided my next pets would have insurance. I admit as I signed up, in the back of my head I was wondering what kind of run-around I was going to get if I ever did need to file a claim. I was COMPLETELY WRONG. When my 1 year old Boston Terrier ruptured his cornea, he needed emergency surgery to save his vision and eye. As I agreed to the procedures, that nagging voice of "Am I going to get ripped off by the insurance company" was there. Again, I was WRONG. Filing the claims was incredibly EASY!!! I was able to easily check the status, and everything was covered and I received my reimbursement quickly. I will ALWAYS use ASPCA, and have even upped my coverage. (Also, getting a follow up call hoping that my doggie was doing well was an appreciated gesture.) BRAVO to companies who can back up what they offer with great, GREAT customer service.
Insurer: ASPCA
By: Kimberly
I wouldn’t think of a better pet insurance.
My dog is part of our family and her wellbeing is very important to us. ASPCA pet insurance definitely proved us that they took her health and wellbeing very seriously and demonstrated excellent care along the process. They are very helpful with their costumer service questions and claim questions. Patient, professional, and always accurate. They have settled our claim in such short time and the coverages were as they were written in the policy so certainly there was no discrepancy between what it was agreed on and what it was in reality. I find them as an excellent pet insurance for their excellence. Thank you guys for being awesome.
Insurer: ASPCA
By: Inanc