Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Excellent
I can't say enough good things about the service I have received through Nationwide. I have never had pet insurance for any of my dogs in the past and was hesitant to get it. I decided to get it just to be safe. My lab is only 10 months old and I have already had 2 claims that were covered. The claims were easy to submit and quickly taken care of. I have already referred 2 of my friends to Nationwide and would highly recommend them to anyone who asks.
Insurer: Nationwide
By: Kari
No hassle insurance
Very good insurance, although not cheap. I have had no hassles with any transactions. Customer service is knowledgeable and helpful. Claims process is very simple with the app. Claims are usually settled in less than 10 days. Highly recommended if you can afford it. Price increase of 75% was a hard hit, but again, no hassles with claims.
Insurer: Nationwide
By: Eric
The best
Awesome company to deal with
Insurer: Nationwide
By: Connie
Very efficient
My claims are always reviewed fast so I never worry when my cat gets sick. Everyone at my vet knows how much I like your company.
Insurer: Trupanion
By: Paula
Fast turnaround of claims without burdensome paperwork
Thanks to some incredible vets and Healthy Paws, we defeated our golden retriever's urinary issues. There were no case studies to guide treatment of this severe infection which involved a vulvaplasty, bladder surgery, and extensive catheter-based infusions and hospitalization. Only with this level of support could we have seen the return of our cherished family member. Her personality has even returned to its former happy self. Yay!
Insurer: Healthy Paws
By: Bob
I totally recommend Nationwide Pet Insurance!
I have been extremely satisfied with the benefits that my dog has received. Thank you for the great service. Easy to file and the reimbursement is promptly received.
Insurer: Nationwide
By: Jennifer
Very good service and easy to file claims.
Filing a claim is very easy and your correspondence is prompt. Minimal submission document process and the check comes in the mail. Refreshing.
Insurer: Nationwide
By: Paul
Easy to work with and very happy with their service
Lambeau unfortunately was diagnosed with skin cancer (and later breast cancer) and we went down the road of many surgeries and appointments. Healthy Paws stood by their word and paid for 90% of our bills (other than exams which we had to pay out of pocket). It's nice to know that while there are unexpected expenses to having a dog, there's no reason for me to make terrible decisions based on finances. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Todd
Comprehensive and reliable
We are very happy with the ease of claims and coverage. Quick turnaround on reimbursement with easy direct deposit. We did a lot of comparison across companies and coverages and are glad that we went with Nationwide.
Insurer: Nationwide
By: Scott
Fast, friendly service!
The ease of payments and fast friendly service is great!
Insurer: Nationwide
By: Jen