Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Thank goodness for Nationwide pet insurance
Thank goodness for Nationwide pet insurance. If something seem even a bit "off" I can take my girls to the vet without worry about the bill. Claims are way to process and fast too! Thanks for being there for us.
Insurer: Nationwide
By: Linda
Great insurance
I got Pets Best when my dog was a puppy and I would never change it! I love to put claims in on the app so easy
Insurer: Pets Best
By: Lori
Dog's ongoing health issues
My do suffers with a genetic disease that affects his walking. I submitted several claims for a series of shots. PB was very quick in reimbursing funds. PB is always keeps me updated on claims.
Insurer: Pets Best
By: Peggy
EASY CLAIM FILING
I am very satisfied with the claim filing process. It's easy to attach pictures of your vet's invoice. The agents are very responsive. Money is deposited directly into my checking account. I recommend Pets Best for peace of mind.
Insurer: Pets Best
By: Patricia
Great Customer Service
Was super easy to submit the claim. There is a discrepancy on my claim, the way the vet invoiced procedures, I had to contact Pets Best to re-evaluate the claim, but that was still painless to do so.
Insurer: Pets Best
By: Jordan
With Ease
We just filed our first claim and I was blown away by how easy the process was and by how quickly we received the reimbursement.
Insurer: Pets Best
By: Tiffani
Best customer service
I enjoy the time and process it took pets best. They kept update with informative information about the claim. It was easy to understand the decision that was reached.
Insurer: Pets Best
By: Tyral
Positive experience
Overall positive, but processing time could have been better.
Insurer: Pets Best
By: Jodi
Love this insurance!
Figo Pet Insurance is awesome! The policies are straightforward and easy to understand. The customer service is incredibly friendly and filing a claim couldn't be easier. The turn around time from when the claim is filed to receiving reimbursement is FAST! I love that I don't have to worry about cost when needing to make decision about treatment for either of my dogs. Proud to be part of the Figo Family!
Insurer: Figo
By: Jill
The most attentive and caring service.
My dog has had epilepsy for a couple of months now and Healthy Paws has aided us in all the expenses to make it easier on our wallets. We are so appreciative of the check in emails they’ve sent asking about our dog and are truly empathetic of our situation.
Insurer: Healthy Paws
By: Sabrina