Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Timely Service
We have been Trupanion clients for over 9 years. We continue to be so impressed with customer service , ease of doing claims online, speed of service and overall excellent support for us and our dog Brooke. Thanks!
Insurer: Trupanion
By: Rosina
Fast and easy. All as expected.
Very happy with the service.
Insurer: Nationwide
By: Stanley
Best decision I have made for my Big Girls!
For the past 20 or more years VPI/Nationwide has never let me have to consider a decision for all my past and present big girls with the care they required! My girls have been well taken care of.
Insurer: Nationwide
By: Bobby
Wonderful people always there for my dogs medical needs. Thankyou
Our dog has been on Trupanion since we got him as a pup, he’s 8 years old now Wonderful people to deal with. Never an issue on reimbursement Completely satisfied with our choice People complain about premiums going up.... I say listen.... nothing in life is free or status co Everything increase , health premiums increase even for us two legged creatures
Insurer: Trupanion
By: Louise
Simply THE BEST!
When it comes to your pet if you do not have kids you think of them as your kids. The last thing anyone wants to worry about is the financial burden that can come in times of medical needs. Healthy Paws made that a minimal worry for my family and I. The ease of filing a claim, the follow up, and constant communication are testaments to how wonderful of a service they provide.
Insurer: Healthy Paws
By: Ernest
Love the ease of Nationwide!
Overall I am very satisfied with Nationwide. The app makes my life so easy to upload the vet bills. I get a check sent in the mail very quickly. I love the email updates, they are very helpful to know they got it. If they wanted to upgrade further, direct deposit in the bank would be awesome. Highly recommend!
Insurer: Nationwide
By: Nina
Great price, service and communication.
Nationwide has the clearest communication and customer service I've ever encountered in the insurance industry.
Insurer: Nationwide
By: Ken
Great pet insurance
Nationwide is a very fair, very prompt and very good pet insurance company.
Insurer: Nationwide
By: Kathy
Work in progress. Gets easier I feel with every claim I make.
I think over all for both my pets it has been pretty good experience. A few years back I had to fight with you guys about a claim claiming it was from my dogs allergies which it wasn’t.. it was bacterial infection all said and done.. you covered a portion of the claim. I do like that you cover our annual visits! We will see how the two claims I just submitted goes.
Insurer: Nationwide
By: Kelli
Healthy Paws saved us!
Healthy Paws has wonderful and timely claims processing and customer service. They processed our claim in about one week, and even checked in with us to see how our dog was doing after her surgery, in a very personal and kind email. I can't say how appreciative I am of Healthy Paws's help with paying for our dog's surgery bill. I really have no idea what I would have done without them. I would have been completely drained of my savings, and in debt. When I saw that Healthy Paws had approved the claim and my refund came through, I was really moved to the point of tears at the relief. Healthy Paws really saved me and my dog from an extremely difficult financial situation, and ensured that I can continue to provide my dog with the best possible medical care. I'm enormously grateful. I will be with Healthy Paws for a very long time. --Heather, Brooklyn NY
Insurer: Healthy Paws
By: Heather