Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Nationwide has been prompt, fair and lived up to the contract.
Nationwide has been prompt,fair and lived up to the contract. Website allows accurate status of claims submitted and is east to use.
Insurer: Nationwide
By: ROBERT
Good but would appreciate answers to questions
I would appreciate an answer to my email I sent more than a week ago and, I sent via submitmyclaim….if there is another way to send emails for answers, please email me and let me know but again, I need an answer to my questions please stevewainstock@comcast.net
-------- Forwarded Message --------
Subject: Fwd: Winnie Wainstock C-1639734
Date: Sat, 2 Nov 2019 08:08:09 -0400
From: Steve Wainstock
Insurer: Nationwide
By: Steve
Excellent!
I love having nationwide insurance for my two cats. The claims process is extremely simple and anytime I have to call I get a representative quickly and they’re always super nice and helpful. I can’t say enough good things about you all and I’m constantly informing my pet owner friends about nationwide insurance lol.
Insurer: Nationwide
By: Angel
Great customer service
The agents were helpful with my questions and the process was super easy!
Insurer: Pets Best
By: Erin
Easy to file, difficult to get
It is really easy to file a claim, but the process is very, very slow and it takes a couple of calls to get any action.
Insurer: Pets Best
By: Maggie
Great customer service and easy to make claims
Great customer service and easy to make claims
Insurer: Nationwide
By: Stephen
Quick Claims Processing
I appreciate Nationwide's quick claims processing. My dog was recently diagnosed as being diabetic. I had $800 outstanding in claims by the time she was diagnosed. Nationwide processed those claims in two days freeing up money so I could buy insulin and syringes.
Insurer: Nationwide
By: Christine
This is THE BEST pet insurance company!
I have had other insurance companies in the past, and Figo beats them all paws down! You file your claim on the Figo app which basically does all the work for you ( it maybe takes 5 minutes) and sometimes receive the reimbursement that same day! If they need extra info/ records, they let you know via email that they are asking someone for those so you don’t have to wonder what is going on! Figo also pays exactly what they say they will, no hidden ‘ oh we don’t cover that’ statements after the fact. When you need them, they are right there! Thankyou for your integrity Figo!
Insurer: Figo
By: Jo
Peace of Mind
Nationwide has been great to work with, easy and the coverage is comprehensive.
Insurer: Nationwide
By: Nicole