Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Great Experience
My experience with ASPCA pet insurance has been great. When my cat became ill, it was comforting to know that I had this Insurance. It let me get my cat the care that he needed. Submitting the claim was extremely easy and the claim was reviewed and paid in a short time. This gave me peace of mind knowing that I was going to be reimbursed quickly and I would not have to worry about other financial matters.
Insurer: ASPCA
By: Gail
Healthy Paws is Transparent and Do What They Say They are Going to Do
I have had Healthy Paws for over 7 years and really have not had cause to submit claims until recently. Their coverage is for when your dog is sick or injured, so they don't cover standard pet visits, wellness checks etc, but they are there for the big stuff when you need them, and boy have I needed them this year. My dog was recently in need of an emergency splenectomy and was diagnosed with cancer. They reviewed and approved my claims for the surgery, meds, hospital stay and so on within days, and I had the check deposited in my account without delay. I simply uploaded the invoices and they compensated for the eligible treatments without question or fanfare. They have even written to inquire about Doyle's health and progress. This coverage has given me the peace of mind I hoped it would when i first purchased it. I am able to do everything I can for my best friend without giving it a second thought due to cost. They cover 90% unlimited for qualifying bills with the plan I have.
Insurer: Healthy Paws
By: Elizabeth
Really helpful & caring
Nationwide has been hands down the best pet insurance I’ve had. Customer service is excellent, claims are quick, and when you are going through a hard time with losing a pet they automatically do all the sorting paper work for you just to try & make your lif a little simpler when going through hurdles. I really appreciate all Nationwide does for us (your customers & our pets we love) Nationwide really does treat our pets as true family
Insurer: Nationwide
By: Carrie
This insurance is the best thing that we could have purchased for Bailey! The service and prompt reimbursement
Can’t tell you how amazed I am at this service. The promt attention to the claims submitted thus far is unreal. So fast and such excellent customer service.
Insurer: Nationwide
By: Kele
Great insurance for pets
You have helped with multiple pets over the past years. I have always had great customer service.
Insurer: Nationwide
By: Glenda
OUTSTANDING
WE ARE VERY SATISFIED WITH YOUR PET INSURANCE AND CARING
Insurer: Nationwide
By: Leonard
Grateful for pet insurance!
I've had Healthy Paws insurance for my orange tabby Jules since 2015. Recently he had a urinary blockage that warranted a trip to the ER. He was kept there overnight (catheter, pain meds, x-rays, the whole shebang...very expensive, of course!), then it was recommended I take him to his regular vet. His regular vet had him stay there for 3 days while they monitored his condition. This was my first claim so I had to request all of his vet records. I made a call to Healthy Paws to make sure exactly what documents I needed and the person who helped me was very kind and explained everything. I submitted the invoices as well as all of the vets' notes (SOAP notes) electronically and within 10 days I received my reimbursement checks. I was extremely satisfied! About a week later I had to take Jules in again to his regular vet because he was vomiting bile. I submitted that claim on a Monday and received my check that Friday! Jules is doing 100% better now. It's peace of mind to have pet insurance. It's true, the insurance doesn't cover regular vet visits (yearly vaccines, dental cleanings), but it's worth it to me.
Insurer: Healthy Paws
By: Veronica
Great Pet Insurance
I like the quick response when submitting Molly's claims. They are fast.
Insurer: Nationwide
By: Julia
Very easy to file a claim and super fast payout
I was very happy with the service, it was super easy to file a claim with the Vitus app and received the funds in less than a week. Very happy with the service.
Insurer: Nationwide
By: Alex
Very straightforward claim process and quick payment
Our dog had an eye infection which needed to be examined by the vet who, after a thorough inspection, prescribed antibiotic eye drops. Not a big deal really, but it amounted to over $200. All we had to do is fill in the claims form and then found a check in our mail shortly after with all the explanations for the payment.
Insurer: Nationwide
By: Corinna