Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,088 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,807

Customer Service 77,088

Price Satisfaction 23,540

Other 15,661

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19581 - 19590 of 77088 results

Verified August 15, 2022

Pet claims made easy

I have tried others in the past, but Healthy Paws really is the best. The big draw for them, aside from speedy claims, is that they don't raise rates as your pet gets older and they don't kick you off at a certain age. They're pretty responsive by email, also. No idea how they do it.

Insurer: Healthy Paws

By: Lawrence

Useful

August 15, 2022

Trupanion takes no action to help customers for "services not received"

I brought to Trupanion's attention that I have been funding a policy that I just recently came to learn I have no ability to collect on if there were ever a claim. I asked Trupanion to please correct the error in policy owner name since the dog insured was my dog (always was and continues to be) but they refused. I then asked them to stop pulling the recurring payment from my banking account which they also refused. I tried to close my banking account but because of the recurring payment, I couldn't. I now have a claim in with my bank and have continued to appeal to Trupanion including asking to file a formal complaint, speak with their legal department, etc., all to no avail. DON"T USE THIS INSURANCE COMPANY. THEY PURPETRATE FRAUD AND WILL NOT STOP TAKING MONEY FROM YOUR ACCOUNT EVEN WHEN YOU ASK THEM TO CANCEL THE POLICY.

Insurer: Trupanion

By: Rebecca

Useful