Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Awesome customer service!
I worked with Kelsey who was extremely helpful in explaining the claim submittal process and answering all questions. She walked me through what my first visit will be like and how to submit a claim and even some other questions I had.
Insurer: Pets Best
By: Brittany
Outstanding service
Trupanion had enabled me to provide the best medical care for my dog over 11 years. I cannot recommend them highly enough.
Insurer: Trupanion Canada
By: Gail
Useful App, Easy Claims, & Informative
I gave Lemonade a shot because my bf heard about it on his podcast, I'd been looking for pet insurance and the task was daunting with so many different types and price points. This was my first dog so I didn't really know what to expect. Lemonade has made my life so much easier, easier than I thought insurance would be. The app is extremely easy to use when filing a claim. Every interaction I have had with the insurance agents filing my claims have been extremely helpful and they have all been very nice.
Insurer: Lemonade
By: Shanna
because trupanion is awesome - always there to help and answer questions
because trupanion is awesome - always there to help and answer questions
Insurer: Trupanion
By:
I find the customer service is excellent.
I find the customer service is excellent. You get a live person right away who is always helpful and knowledgeable.
Insurer: Trupanion
By:
Always so great and easy to deal with!
Always so great and easy to deal with!!
Insurer: Trupanion Canada
By:
Love this company
Always so helpful and fast to refund covered services
Insurer: Trupanion Canada
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Awesome
Awesomeness very quick no issues
Insurer: Trupanion Canada
By:
Quality, responsive service.
Clear communication and quick processing.
Insurer: Trupanion Canada
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Easy to talk to
Easy to talk to
Insurer: Trupanion Canada
By: