Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Because of the service I have experience over the years
Because of the service I have experience over the years
Insurer: Trupanion
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All My Questions Answered
All of my questions were answered. I enjoy using the chat, and find my inquiries are responded to professionally and are detailed.
Insurer: Trupanion Canada
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Difficulté de me faire servir en français mais Mme a bien réussi tout de même à répondre à mes questions.
Difficulté de me faire servir en français, mais Mme a bien réussi tout de même à répondre à mes questions.
Insurer: Trupanion Canada
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Every interaction I have had with Trupanion has gone smoothly simply and quickly.
Every interaction I have had with Trupanion has gone smoothly, simply and quickly. Given the correlation with medical treatments for my pet, this is greatly appreciated.
Insurer: Trupanion Canada
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Fantastic service thought when it was time to make a claim it would be a problem.
Fantastic service, thought when it was time to make a claim it would be a problem. Not at all!!! Thank you so much and Yoshi thanks you as well!!
Insurer: Trupanion Canada
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First time we have had insurance and we are very happy with Trupanion .
First time we have had insurance and we are very happy with Trupanion . Easy to deal with at the vets when doing a claim. Will definatley recommend Trupanion
Insurer: Trupanion Canada
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Katy was very patient and detailed in explaining the claims process which was getting a little confusing and daunting initially.
Katy was very patient and detailed in explaining the claims process which was getting a little confusing and daunting initially.
Insurer: Trupanion Canada
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Surprisingly worth it.
My husband did the enrollment and was surprised with how easy and smoothly it went.
Insurer: Trupanion Canada
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Quick and reliable
Quick and reliable
Insurer: Trupanion Canada
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Quick reply was appreciated.
Quick reply was appreciated. The fact that behaviour notations are not covered was disappointing. I know lots of dogs suffer from anxiety and to have a drug that helps them is important. Also getting a notice rates are going up and this is not covered wasn’t good. Overall we have been happy with Trupanion.
Insurer: Trupanion Canada
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