Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Absolutely Fantastic Service!
We've had this policy for our beloved cat for over 10 years. Trupanion has lived up to and exceeded our expectations each and every time. It gives us TOTAL peace of mind that if and when our cat needs medical assistance, whether simple or complex, Trupanion will back us up as a solid insurance company. Well done!!
Insurer: Trupanion
By: Farooq
Absolutely Fantastic Service!
We've had this policy for our beloved cat for over 10 years. Trupanion has lived up to and exceeded our expectations each and every time. It gives us TOTAL peace of mind that if and when our cat needs medical assistance, whether simple or complex, Trupanion will back us up as a solid insurance company. Well done!!
Insurer: Trupanion
By: Farooq
Because of the service I have experience over the years
Because of the service I have experience over the years
Insurer: Trupanion
By:
All My Questions Answered
All of my questions were answered. I enjoy using the chat, and find my inquiries are responded to professionally and are detailed.
Insurer: Trupanion Canada
By:
Difficulté de me faire servir en français mais Mme a bien réussi tout de même à répondre à mes questions.
Difficulté de me faire servir en français, mais Mme a bien réussi tout de même à répondre à mes questions.
Insurer: Trupanion Canada
By:
Every interaction I have had with Trupanion has gone smoothly simply and quickly.
Every interaction I have had with Trupanion has gone smoothly, simply and quickly. Given the correlation with medical treatments for my pet, this is greatly appreciated.
Insurer: Trupanion Canada
By:
Fantastic service thought when it was time to make a claim it would be a problem.
Fantastic service, thought when it was time to make a claim it would be a problem. Not at all!!! Thank you so much and Yoshi thanks you as well!!
Insurer: Trupanion Canada
By:
First time we have had insurance and we are very happy with Trupanion .
First time we have had insurance and we are very happy with Trupanion . Easy to deal with at the vets when doing a claim. Will definatley recommend Trupanion
Insurer: Trupanion Canada
By:
Katy was very patient and detailed in explaining the claims process which was getting a little confusing and daunting initially.
Katy was very patient and detailed in explaining the claims process which was getting a little confusing and daunting initially.
Insurer: Trupanion Canada
By:
Surprisingly worth it.
My husband did the enrollment and was surprised with how easy and smoothly it went.
Insurer: Trupanion Canada
By: