Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
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Healthy Paws is the BEST
I was a new pet owner when I enrolled our beloved French Bulldog in Healthy Paws pet insurance. Over the past few years, she has experienced some health problems. If it had not been for Healthy Paws, I would be BROKE! Every claim is answered immediately and the payment is received sometimes within a week. She had a pricey (and scary) surgery last week and Healthy Paws has already responded to the claim and I anticipate reimbursement any day. In addition, the Healthy Paws team is always responsive, friendly and kind. I have a new baby (an Australian shepherd) and have enrolled her in Healthy Paws as well.
Insurer: Healthy Paws
By: Madeleine
Fetch has been GREAT!
We have always had a positive experiences with Fetch and their customer service! We have both a dog and a cat that like to get into trouble from time to time, and Fetch has always made the claims submission process easy and efficient. Would definitely recommend their services to anyone and would encourage you to give them a call and see what plan works best for your furry family member!
Insurer: Fetch
By: Taylor
Fetch has been GREAT!
We have always had a positive experiences with Fetch and their customer service! We have both a dog and a cat that like to get into trouble from time to time, and Fetch has always made the claims submission process easy and efficient. Would definitely recommend their services to anyone and would encourage you to give them a call and see what plan works best for your furry family member!
Insurer: Fetch Canada
By: Taylor
Best pet insurance out there!
Fetch has been a great insurance company to work with. The claim process is super easy and they are very responsive in updates on your claims. Customer service over the phone is very knowledgeable and helpful with any questions. I always recommend all my friends to Fetch for their pet insurance needs!
Insurer: Fetch
By: Linsey
Best pet insurance out there!
Fetch has been a great insurance company to work with. The claim process is super easy and they are very responsive in updates on your claims. Customer service over the phone is very knowledgeable and helpful with any questions. I always recommend all my friends to Fetch for their pet insurance needs!
Insurer: Fetch Canada
By: Linsey
Pleasantly Surprised!
I think most people that have dealt with any kind of insurance are skeptical of insurance companies overall. Admittedly, I was, too. Fetch has proven to be the outlier. Theyve been fabulous! Theyve covered all the crazy illnesses my kittens have managed to get. The first claim was denied, but I appealed with more info, and it was approved. Claims process is super easy, and money lands in your account same day.
Insurer: Fetch
By: Meredith
Pleasantly Surprised!
I think most people that have dealt with any kind of insurance are skeptical of insurance companies overall. Admittedly, I was, too. Fetch has proven to be the outlier. Theyve been fabulous! Theyve covered all the crazy illnesses my kittens have managed to get. The first claim was denied, but I appealed with more info, and it was approved. Claims process is super easy, and money lands in your account same day.
Insurer: Fetch Canada
By: Meredith
From frustration to totally calm! Thank you Adam Altman!
I was totally frustrated and ready to cancel Gracies pet insurance policy. That is until I had spoken to Adam. He spoke to me in a clear , comforting easy to listen to voice and explained everything on filing a claim to me. He answered all of my questions and made sure that I understood how to file a claim and how Fetch ins. Works. Adam had calmed me down. So instead of canceling my pet ins., I am staying with you. Adam is definitely an asset to Fetch Pet Insurance. Thank you so much Adam.
Insurer: Fetch
By: Bev
From frustration to totally calm! Thank you Adam Altman!
I was totally frustrated and ready to cancel Gracies pet insurance policy. That is until I had spoken to Adam. He spoke to me in a clear , comforting easy to listen to voice and explained everything on filing a claim to me. He answered all of my questions and made sure that I understood how to file a claim and how Fetch ins. Works. Adam had calmed me down. So instead of canceling my pet ins., I am staying with you. Adam is definitely an asset to Fetch Pet Insurance. Thank you so much Adam.
Insurer: Fetch Canada
By: Bev