Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,542 total


Verified April 16, 2022

Jasper

Response was very quick with no problems.

Insurer: Trupanion Canada

By:

Useful
Verified April 16, 2022

Such a great company with great staff

Such a great company with great staff

Insurer: Trupanion Canada

By:

Useful
Verified April 16, 2022

We LOVE Trupanion!

We were fortunate enough to sign our Finn up for Trupanion as soon as we got him as a 9 week old puppy. And I say "fortunate" because Finn has had allergy and other issues from a very young age. Trupanion has been absolutely amazing in their quick and thorough handling of all of Finn"s claims. We are so very grateful that we have them helping with our vet bills as we love our little guy so much and aren't sure that we could handle the financial burden without Trupanion. Thank you, thank you, thank you. I have highly recommended this company to many people over the last seven years and will keep doing so to anyone who will listen!

Insurer: Trupanion Canada

By:

Useful
Verified April 16, 2022

Trupanion rocks for all companion pets!

You have our back Trupanion, and we are so happy that you are there to help Max and I when we need you. Thank you

Insurer: Trupanion Canada

By:

Useful
Verified April 16, 2022

Mstrbill

Always great

Insurer: Trupanion

By:

Useful
Verified April 16, 2022

Everyone is very nice when you call and their quick with payment.

Everyone is very nice when you call and their quick with payment. Never had a problem. Send a card when our dog died.

Insurer: Trupanion

By:

Useful
Verified April 16, 2022

I’ve never had such a great experience when calling for service.

I’ve never had such a great experience when calling for service. It’s consistent kindness, knowledgeable assistance, and sense of care across all employees I’ve experienced! I’m blessed to have a company that cares so much! Thank you from all of us!

Insurer: Trupanion

By:

Useful
Verified April 16, 2022

At Eased and Pleased!

Rep was extremely resourceful and genuine.

Insurer: Trupanion

By:

Useful
Verified April 16, 2022

The best customer service every single time I’ve ever called in 10 years.

The best customer service every single time I’ve ever called in 10 years. And I love that you guys always answer the phone.

Insurer: Trupanion

By:

Useful
Verified April 16, 2022

It was so easy...

The person I talked to, was very knowledgeable, and answered all my questions patiently.

Insurer: Trupanion

By:

Useful

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