Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,542 total


Verified April 15, 2022

Because Trupanion is always great to deal with.

Because Trupanion is always great to deal with.....ALWAYS

Insurer: Trupanion

By:

Useful
Verified April 15, 2022

Amazing

Wry easy process. Great customer service!

Insurer: Trupanion Canada

By:

Useful
Verified April 15, 2022

Don't have to pick finances before pet!

Claim experience has been excellent. Responses are prompt, and my questions have been answered in a respectful and efficient manner.

Insurer: Trupanion Canada

By:

Useful
Verified April 15, 2022

Pet Insurance is a must!

Great experience- the agents were available to help me when I had questions. Walked me thru a stressful situation.

Insurer: Trupanion Canada

By:

Useful
Verified April 15, 2022

Polite knowledgeable helpful courteous!

Polite, knowledgeable, helpful, courteous!

Insurer: Trupanion Canada

By:

Useful
Verified April 15, 2022

Well worth the investment

Trupanion has provided our family with peace of mind and an incredibly easy claims experience.

Insurer: Trupanion Canada

By:

Useful
Verified April 15, 2022

Understanding

Trupanion is the best what they tell you its always the truth an you get what you’re supposed to get ty.

Insurer: Trupanion Canada

By:

Useful
Verified April 15, 2022

Trupanion quickly responded to my claim and paid out my clinic directly.

Trupanion quickly responded to my claim and paid out my clinic directly. It made a very stressful situation much less stressful. Thank you :)

Insurer: Trupanion Canada

By:

Useful
Verified April 15, 2022

Great service!!

Very fast claim processing. Good explaination of paid claim. Love Trupanion!!

Insurer: Trupanion Canada

By:

Useful
Verified April 15, 2022

Consistently Great Service

Consistently excellent service — determination of reimbursement was easy to understand and done quickly, which included reimbursement time. Thank you, Trupanion!

Insurer: Trupanion

By:

Useful

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