Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Easy, efficient process.
Trupanion is by far the easiest and most efficient Insurance Co. I have ever dealt with. Staff are responsive and personal in their approach. I am a very satisfied customer.
Insurer: Trupanion
By: Sheila
Terrible costumer service very dissatisfied
Would not recommend, sales representative not truthful on what is covered. Despite sending in pre approval process, approving conditions, they refuse to cover procedures on conditions that were approved and takes hours to process claims. Sales representatives rude and condescending. Overall horrible experience. Money spent on monthly insurance (>$2000 in 2 years) would have covered all vet bills in that period. In 2 year period, Trupanion has only covered $110 of vet bills. Do not waste your money on this insurance company.
Insurer: Trupanion
By: Lauren
Jasper
Response was very quick with no problems.
Insurer: Trupanion Canada
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Such a great company with great staff
Such a great company with great staff
Insurer: Trupanion Canada
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We LOVE Trupanion!
We were fortunate enough to sign our Finn up for Trupanion as soon as we got him as a 9 week old puppy. And I say "fortunate" because Finn has had allergy and other issues from a very young age. Trupanion has been absolutely amazing in their quick and thorough handling of all of Finn"s claims. We are so very grateful that we have them helping with our vet bills as we love our little guy so much and aren't sure that we could handle the financial burden without Trupanion. Thank you, thank you, thank you. I have highly recommended this company to many people over the last seven years and will keep doing so to anyone who will listen!
Insurer: Trupanion Canada
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Trupanion rocks for all companion pets!
You have our back Trupanion, and we are so happy that you are there to help Max and I when we need you. Thank you
Insurer: Trupanion Canada
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Everyone is very nice when you call and their quick with payment.
Everyone is very nice when you call and their quick with payment. Never had a problem. Send a card when our dog died.
Insurer: Trupanion
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I’ve never had such a great experience when calling for service.
I’ve never had such a great experience when calling for service. It’s consistent kindness, knowledgeable assistance, and sense of care across all employees I’ve experienced! I’m blessed to have a company that cares so much! Thank you from all of us!
Insurer: Trupanion
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