Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,542 total


Verified April 22, 2022

Wonderful company

Can't say enough good things about Healthy Paws Pet Insurance. Have been with this company for quite a long time. Customer service is great and the reimbursement turnaround time is exceptional especially if you have a large vet bill. Highly recommend.

Insurer: Healthy Paws

By: Sue

Useful
Verified April 22, 2022

Great pet insurance!!

great service. I'm very glad I sought insurance from Trupanion.

Insurer: Trupanion Canada

By:

Useful
Verified April 22, 2022

Bella the beagle

My dog was unfortunately hit by a car 9 months ago, and because of trupanion she’s still by my side. I would have never afforded the 30k bill to rebuild her back hip. From the very first insurance claim it’s always been a breeze. I’m forever grateful for trupanion

Insurer: Trupanion Canada

By:

Useful
Verified April 22, 2022

My issue was resolved immediately and promptly.

My issue was resolved immediately and promptly. Professional and very friendly staff.

Insurer: Trupanion Canada

By:

Useful
Verified April 22, 2022

Excellent Claims Experience

Online claims are processed very quickly and accurately. Trupanion is an insurance company that is a pleasure to deal with.

Insurer: Trupanion Canada

By:

Useful
Verified April 22, 2022

The best pet insurance!

So easy to deal with and very friendly staff!

Insurer: Trupanion Canada

By:

Useful
Verified April 22, 2022

So friendly an caring an very professional.

So friendly an caring an very professional. Even asked how my dog is doing. Even though I never used trupanion an hopefully never have to put a claim in .

Insurer: Trupanion Canada

By:

Useful
Verified April 22, 2022

Stellar customer service and a user friendly web page for accessing your account and information.

Stellar customer service and a user friendly web page for accessing your account and information.

Insurer: Trupanion Canada

By:

Useful
Verified April 22, 2022

Awesome Customer Service

The person i talked to was very helpfull and friendly

Insurer: Trupanion Canada

By:

Useful
Verified April 22, 2022

Peace of mind

Trupanion eased the burden when our pet needed oral surgery. Claims have always been speedy, I have never experienced any delay. I will always recommend Trupanion for peace of mind in caring for a pet.

Insurer: Trupanion Canada

By:

Useful

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