Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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A long relationship, many struggles
When I first got pet insurance, every claim was a struggle- sending in the forms and waiting, the vet sending in medical records over and over again only to hear from trupanion that their fax was broken. It got easier after a few years, and then they started changing the policy and denying coverage of medications to treat GI parasites. 🙄 Rates slowly rose and my pet became older and needed more care, so we stayed. Policy changes happened, and yet we stayed. The biggest red flag was when someone told me that they had called Trupanion and were able to tell me how much I paid for my policy 😲 The Trupanion rep had had no qualms about releasing info about my account to someone and when I brought it up with Trupanion they said they were looking into it, then crickets. When my pet passed, at 12yrs old they strung along the final few claims and when I got the payout letters, some of them had absurd claims for SPLEEN ENLARGEMENT when in reality it was diabetic syringes purchased at the pharmacy. They didn't even cover the cremation. I won't be purchasing or recommending Trupanion to anyone.
Insurer: Trupanion
By: Diandra
Trupanion Excellent Service
A wonderful company quick answers and service I have recommended there services to other pet owners, very pleased with the service they provide
Insurer: Trupanion Canada
By: Christopher
Very happy with Trupanion!
I would definitely recommend Trupanion to my friends and family. Trupanion is so reliable and trustworthy. I never really thought of my pet having serious problems but still went ahead and got insurance coverage with Trupanion. I'm very glad I did. It's very easy to make claims but since my vet hospital is directly invovled with Trupanion, they can file a claim on my behalf which makes it even better for me. No worries, no issues and 100 percent reliable service. It's a peace of mind having Trupanion.
Insurer: Trupanion Canada
By: Sarbvir
Investing in pet insurance makes sense.
Iâm delighted at how quickly my claim was processed. This is my first experience with pet insurance and Iâm happy I chose Trupanion.
Insurer: Trupanion Canada
By: Doreen
quick service
quick response
Insurer: Trupanion Canada
By: Freda
Smooth and easy.
Smooth and easy. Thanks very much.
Insurer: Trupanion Canada
By: Stephen
great company- great service
great company- great service
Insurer: Trupanion
By: DEBBIE
No annual or lifetime limits for claims.
No annual or lifetime limits for claims. Excellent customer care.
Insurer: Trupanion
By: Deborah