Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,542 total


Verified April 24, 2022

Always amazing

Always amazing

Insurer: Trupanion Canada

By:

Useful
Verified April 24, 2022

I find that Trupanion is there for you and your pet no matter what the circumstances to assist and help any given circumstances.

I find that Trupanion is there for you and your pet no matter what the circumstances, to assist and help any given circumstances. I am very impressed with the professionalism and caring Trupanion has provided. Always positive.

Insurer: Trupanion Canada

By:

Useful
Verified April 24, 2022

I prefer talking to someone

I prefer talking to someone

Insurer: Trupanion Canada

By:

Useful
Verified April 24, 2022

Trupanion, The Go-To Insurance Company.

Our claims have always been dealt with in a timely fashion and with professionalism that far exceeds the norm. When certain items have been rejected, it is explained in detail why which is most helpful. In the 12 years that we have had Oliver on Trupanion we cannot thank you enough for how the claims have been handled.

Insurer: Trupanion Canada

By:

Useful
Verified April 24, 2022

Very knowledgeable representatives.

Very helpful and knowledgeable.

Insurer: Trupanion Canada

By:

Useful
Verified April 24, 2022

You were there when i needed you.

You were there when i needed you. Thanks

Insurer: Trupanion Canada

By:

Useful
Verified April 24, 2022

Wonderful Company

I am so very impressed with this company!!! I got answers very quickly and well as my reimbursement!! I am very happy!!

Insurer: Trupanion

By:

Useful
Verified April 24, 2022

Love Trupanion!

Super fast and easy!

Insurer: Trupanion

By:

Useful
Verified April 24, 2022

Very satisfied!

The response was very timely.

Insurer: Trupanion

By:

Useful
Verified April 24, 2022

Trupanion helps with senior dog

Trupanion has great customer service and now that my dog is a senior dog and is having health issues. I am happy to have Trupanion to help me with the cost and I don’t have to worry about money.

Insurer: Trupanion

By:

Useful

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