Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Truly amazing service
We have had an insurance policy for Ruby since we got her at 9 weeks old. At roughly $55.00 per month it seemed somewhat expensive but we don’t believe that now. Ruby is now 10 years and developed cancer that required extensive surgery at a cost far exceeding what we have paid in premiums to date. At no time has Trupanion questioned the costs or the payment in claims. In fact they pay directly to the service provider and do it quickly, usually within 15 minutes. We are never out of pocket for large sums of money. Also in their letters of approval they always state “we’ve got this” and they do. They are the most compassionate and caring company i have ever dealt with. Do I recommend them as an insurance carrier…..absolutely. Look into their offerings, you will NOT be disappointed.
Insurer: Trupanion
By: John
Great company, Great people, really caring
Just a super company easy to file claim very timely and they follow up on how your pet is doing (caring.)
Insurer: Healthy Paws
By: Harold
Highly recommend. Easy, fast and reliable.
I recommend healthy paws to everyone I know. I got this insurance for both of my dogs when they were about 5. My girl ivy has gotten into some things that landed us in the Er and recently had to have a mass removed which has been emotionally trying for me as these are my babies so to have a hastle-free insurance is really nice. Every claim I have submitted for whatever has been reimbursed shockingly fast and with the app I can see if further info is required for a claim. When I call customer service I always get the help I am looking for.
Insurer: Healthy Paws
By: Christine
PetsPlusUs - Peace of Mind!
Pets Plus Us is an excellent pet insurance provider. They have been there for us since Jaeger, our yellow lab, was only a few months old. At that time he got into my purse and ate Advil which he nearly died from. He wound up in emergency for a week and our insurance policy was there to cover the costs as per it's terms. He has also been challenged with allergies which again has resulted in expensive vet bills and treatments. We have never had a problem with getting reimbursed. The customer service is amazing and their submission process is seamless. It feels so good to be able to provide the care that our pet needs and not have to worry about making choices based on rising costs of veterinary bills.
Insurer: Pets Plus Us
By: Sylvia
Very pleased with Lemonade pet insurance
I have had great experiences with Lemonade. The App is very easy to use and claims are handled promptly. I would recommend.
Insurer: Lemonade
By: Michalyn
Because they were very nice on the phone and were very clear with their responses to my questions.
Because they were very nice on the phone and were very clear with their responses to my questions. I got Trupanion for my dog because I never wanted to be in the position in which I had to put the dog I love so much down because her bill was too high. Having Trupanion has kept me at ease through the years.
Insurer: Trupanion
By:
As always excellent customer service!
As always excellent customer service! Thank you.
Insurer: Trupanion Canada
By:
because trupanion people are the best .
because trupanion people are the best .and thank you for your help.
Insurer: Trupanion Canada
By:
Trupanion is # 1 in pet care and service.
Trupanion is # 1 in pet care and service.
Insurer: Trupanion Canada
By:
Trupanion is excellent.
Trupanion is excellent. I cannot say enough about the excellent service that you have provided!
Insurer: Trupanion Canada
By: