Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Was feeling very frustrated by a number
Was feeling very frustrated by a number of issues recently regarding my long-term policy but Fetch Mgr Regina Blair went above and beyond to address my problems. Thank you so much for your excellent customer service!
Insurer: Fetch Canada
By: Nicole
Love Healthy Paws!!!!
I can not say enough amazing things about Healthy Paws pet insurance! When I brought my first dog into our family, I researched pet insurance, and it had changed so much from when I had my last pup. I knew I just wanted coverage for the emergencies. Healthy paws has made claim submission, info submission, and communication so seamless and easy from the beginning. I use the app to submit. I choose to do a higher deductible and a higher reimbursement, you honestly can manipulate the deductible and reimbursement to fit your budget! We recently had an accident. My almost 4 year old Newfoundland Poodle mix split, twisted and impacted his dewclaw while playing with his golden retriever sister. He’s broken that mail before, but this was bad and hurt him! A lot! I was so impressed with Healthy Paws. I called ahead to find out what I would need, because dewclaws Are an exclusion, but they helped calm me that this was an emergency and an accident. Their advice from the start was to always ask for the chart notes and include with the upload of the bill. I have only had 1 issue in 4 years, and it was my vets fault! I love the companies devotion to pets and that they make a shelter donation when you refer someone. And I love that it is underwritten by Chubb, the best insurance! I have it for my car and home!
Insurer: Healthy Paws
By: Tracy
Easy and Fast
Reccomand this insurance. They were quick to review the claims and email to check on the pet that just had surgery. They also covered the cost of the procedure as stated by their policy.
Insurer: Healthy Paws
By: Cecilia
Great service, super easy to use!
Super helpful staff and great coverage- would recommend.
Insurer: Lemonade
By: Amanda
Makes Insurance Easy
I absolutely love Lemonade. I use them for my apartment renters insurance and my pet insurance. It is so easy to set up a policy, the rates are super fair, the app is user friendly. I had to file a claim last week for my cat Walter. The app walks you through it step by step. Within 10 minutes my claim was filed and in a few days the $ was in my account. Really love their services!
Insurer: Lemonade
By: Erica
Great Service, Quick Claim Reimbursement With Healthypaws
Dog had 2 TPLO surgeries in 2 years. Healthy Paws was excellent. Claims and reimbursement were processed quickly. Surgery, meds, rehab and even acupuncture was covered. And they emailed me to see how our dog was doing. They also have a foundation that provides grants to rescue organizations.
Insurer: Healthy Paws
By: Cathy
I had no problems.
I had no problems. She was very accommodating.
Insurer: Trupanion
By:
Always super happy with the service provided!
Always super happy with the service provided!
Insurer: Trupanion Canada
By:
Because I have always been happy with your service for years now.
Because I have always been happy with your service for years now. I could not get the form up on my computer for pre-approval for Shatzi's cysts. Sandy
Insurer: Trupanion Canada
By:
Because the representative was friendly informed and quick in assisting me.
Because the representative was friendly, informed and quick in assisting me.
Insurer: Trupanion Canada
By: