Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Claiming is simple, quick and easy
I have been with PetPlan (Fetch) since Loki, my now one year one month husky puppy was 10 weeks old. I made sure to get an insurance that covers both accidents and illness, and after paying the initial $300 per year, I have been able to claim 70% of every subsequent vet bill. This includes treatment and vet visit. The website and app are both easy to navigate and use. Claiming is easy. All you need is the invoice and the updated medical records. The money goes directly into my linked bank in the next three days after my claim goes through. They are really quick to process my claims and super helpful and responsive whenever I have a query. They also update me on all my claim processes. I have had a brilliant experience and would recommend this pet insurance company to all my dog owner friends!
Insurer: Fetch
By: Asia
Very happy customer!
Lemonade helped us so much when needed. Georgia was diagnosed with heart worms. Lemonade handled my climes without any problems or issues. The Climes were approved. Highly recommend for any pet owner.
Insurer: Lemonade
By: Ramune
I HAVE ALREADY RECOMMENDED YOU YOUR CUSTOMER SERVICE IS EXCELLENT
I HAVE ALREADY RECOMMENDED YOU YOUR CUSTOMER SERVICE IS EXCELLENT
Insurer: Trupanion Canada
By:
really fast and all the customer service are so helpful and friendly.
really fast and all the customer service are so helpful and friendly.
Insurer: Trupanion Canada
By:
Trust Trupanion ! Excellent Service! ??
Trupanion informed us at every step of the surgery for our Lola: the preassessment, what will be covered and will not be covered, and after the surgery the service was efficient and accurate and the emails from Trupanion were caring and informative.
Insurer: Trupanion Canada
By:
Appreciate your time and help.
Very good service. Thankyou.
Insurer: Trupanion Canada
By:
All of our contacts with Trupanion have been efficient and pleasant.
All of our contacts with Trupanion have been efficient and pleasant.
Insurer: Trupanion
By:
Satisfied Client
Always efficient and customer service a priority.
Insurer: Trupanion
By: