Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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I received excellent service.
I received excellent service.
Insurer: Trupanion Canada
By: Catherine
Fair and simplified.
Easy to communicate with and timely correspondence.
Insurer: Trupanion Canada
By: Dawn
Good friendly experience
Friendly patient and informative
Insurer: Trupanion Canada
By: Anne
I have received excellent service from Trupanion over the years.
I have received excellent service from Trupanion over the years. To be honest, I am unsure that my dog would be alive without the support of Trupanion.
Insurer: Trupanion Canada
By: Susan
Sharkii
I was with Trupanion for a very long time 14 years. And every time I had a claim it was dealt with quickly. I lost my dog name Sharkii about two weeks ago. I miss him dearly. But I would recommend which I have and still recommend Trupanion to anyone. They are a caring company. Thanks Trupani
Insurer: Trupanion Canada
By: Gail
Great service! :)
Kathleen was fantastic! Very friendly, informative and efficient.
Insurer: Trupanion Canada
By: Cassie
Initial insurance
Melissa was so great and helpful!
Insurer: Trupanion Canada
By: Sogand
Recommended
My breeder highly recommended you and the enrolment was very easy
Insurer: Trupanion Canada
By: Heather
My requests were handled immediately efficiently and professionally.
My requests were handled immediately efficiently and professionally.
Insurer: Trupanion Canada
By: Chris
Satisfaction Survey
Rachael was very knowledgeable and friendly. She was prompt to answer all question and I felt the coverage was fair. Although the price is high. I think if the prices were slightly lower or the deductible was lower more people would enroll.
Insurer: Trupanion Canada
By: Jeanette