Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,542 total


Verified May 01, 2022

Amazing from start to finish!

I honestly thought there'd be a "catch" when I submitted my claim. How surprised was I when I received my email and text message about the payment covered by our insurance. They are awesome to deal with. My pup was sick April 1st, then it took the vet a couple weeks to get me the information I needed to be able to submit it. I submitted my claim April 28th,and here we are May 1st and everything is settled. Unbelievable! Blew my mind!! Would highly recommend Trupanion, because accidents happen, vet bills can be outrageous and having this money come back to me is a bonus!

Insurer: Trupanion

By: Sheri

Useful
May 01, 2022

Nationwide is the best

I’ve retained Nationwide for the last 4 years for both my dogs and they have been great

Insurer: Nationwide

By: Jeff

Useful
Verified May 01, 2022

LILY AND HER TEETH SURGERY.

MY EXPERIENCE WAS GREAT , LILY OUR COCKER SPANIEL HAD TO GET TEETH EXTRACTIONS AND TRUPANION WAS THERE TO TAKE THE STRESS OUT OF THE SITUATION . VERY FAST AT COVERING EXPENSES , VERY EFFICIENT. GREAT REPOIRE WITH OUR VET , WORKING IN CONCERT. I FELY WE WERE TAKIN CARE OF , SO WE COULD FOCUS ON LILY.

Insurer: Trupanion Canada

By:

Useful
Verified May 01, 2022

Great experience

Awesome customer service !

Insurer: Trupanion

By:

Useful
Verified May 01, 2022

Sign up with Trupanion for peace of mind

It was very professional, informative, and the person was kind and considerate

Insurer: Trupanion

By:

Useful
Verified May 01, 2022

prompt respond and information

prompt respond and information

Insurer: Trupanion

By:

Useful
Verified May 01, 2022

Easy Emrollment!

Representative was awesome!

Insurer: Trupanion

By:

Useful
Verified May 01, 2022

Value of Trupanion pet insurance

Trupanion has always provide a fast response and payments flow directly back to my checking account. Staff have been good at answering my questions on several occasions and seem compassionate about helping clients with their dog health issues.

Insurer: Trupanion

By:

Useful
Verified May 01, 2022

Vanessa answered all of my questions quickly and professionally

Vanessa answered all of my questions quickly and professionally

Insurer: Trupanion

By:

Useful
Verified May 01, 2022

Very kind.

Very kind. Answered my questions.

Insurer: Trupanion

By:

Useful

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