Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,003 total
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Pet's Best is truly the best for your pet
I easily filed my claim and was paid within a couple of weeks. They immediately contacted me when I submitted my claim, and sent several emails updating me on the status of the claim. Everything that was supposed to be covered was, with no question. Pet's Best insurance is easily the best company I have ever dealt with, completely upfront and hassle free. You won't be disappointed.
Insurer: Pets Best
By: Christine
Fast and amazing
I am so thrilled with Trupanion. Their customer service is great. I put in a claim for my dog and had an email with the amount that was being refunded to me in about 48 hrs. I HIGHLY recommend Trupanion. It couldn't have been any easier to submit my claim and get a refund. Thank you Trupanion for making this process so easy.
Insurer: Trupanion
By: Judi
Trupanion was great and fast with helping out with payments.
Trupanion was great and fast with helping out with payments. When I get another kitty Iâll use Trupanion again.
Insurer: Trupanion Canada
By: Terry
All Trupanion representatives are extremely pleasant and very accommodating and helpful.
All Trupanion representatives are extremely pleasant and very accommodating and helpful.
Insurer: Trupanion Canada
By: Scott
Excellent Service
Amber was very helpful, knowledgeable and took the time to answer all of my questions
Insurer: Trupanion Canada
By: Saria
Helpful and polite agent!
Helpful and polite agent! Quickly connected to a knowledgeable rep who answered my questions and was able to help.
Insurer: Trupanion Canada
By: Kristin
Tilly
I am so pleased with how easy and efficient Trupanion has been to deal with. I really love that they pay their portion, on the spot at the vet. Thank you !
Insurer: Trupanion Canada
By: Lydia
The help I received for our puppy during a stressful time was caring and they listened to my story.
The help I received for our puppy during a stressful time was caring and they listened to my story.
Insurer: Trupanion Canada
By: Lisa
Everything is considered preexisting
The employees were beyond kind and professional. However, the fact that my claims were denied is super disappointing. My dog ate a sock and got sick.
Insurer: Trupanion
By: Weatherly
I was disappointed with the last claim outcome because you said it was a new claim and it was not.
I was disappointed with the last claim outcome because you said it was a new claim and it was not. Our dog onko was being treated for cyst infection in his feet & ankle an on going persistent problem that you cover before. Now your saying it's a new problem & it is not.
Insurer: Trupanion
By: Scott