Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,238 total

Other Categories

Payment Experience 13,827

Claim Coverage 60,921

Customer Service 73,238

Price Satisfaction 21,918

Other 14,588

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18361 - 18370 of 73238 results

Verified May 09, 2022

Great customer service

Great customer service. Reps are knowledgeable, pleasant and go above and beyond to answer your questions. Great job on hiring and training!!

Insurer: Fetch Canada

By: Pat

Useful

May 09, 2022

Great communication

I had 2 claims within 1 month. Both people assigned to the cases were very prompt and efficient at getting the claims processed quickly. The communication was good and the instructions were easy to follow. I received my claim reimbursement quickly.

Insurer: Lemonade

By: Sara

Useful

Verified May 09, 2022

Because Hailey exercised discretion about what to do and how to do it.

Because Hailey exercised discretion about what to do and how to do it. She was a simple and clear communicator and resolved the issue. She was so personable and a pleasure to talk to

Insurer: Trupanion Canada

By: Daniel

Useful