Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Because i was so happy i was going to have some help to pay my poor girls vet bill for emergency surgery thank you
Because i was so happy i was going to have some help to pay my poor girls vet bill for emergency surgery thank you
Insurer: Trupanion Canada
By: Paulette
Best pet insurance.
Best pet insurance. 100% satisfied. Everyone is so kind and understanding during a very difficult and stressful time.
Insurer: Trupanion Canada
By: Heather
A++ customer service!
Excellent customer service. The person was very knowledgeable and explained all of my options to me and helped me choose the right plan for my puppy.
Insurer: Trupanion Canada
By: Jennie
I have been with True Companion for years and have found them most helpful so many times
I have been with True Companion for years and have found them most helpful so many times
Insurer: Trupanion Canada
By: Lynne
My Angel is lucky to have Trupanion she was taken care of in need no question asked we love it
My Angel is lucky to have Trupanion she was taken care of in need no question asked we love it
Insurer: Trupanion Canada
By: Manjinder
Great Service
Service was excellent on the phone. The agent obviously knew her stuff and cares about pets
Insurer: Trupanion Canada
By: Alyssa
Amazing CSR!!!
The CSR I spoke with was very courteous and friendly. I was emotional over having lost one dog recently and she assured me and left me feeling great about my new puppies future!
Insurer: Trupanion Canada
By: Jamie
S.hess
Trupanion has saved my butt multiple times. No one wants their dog to need medical treatment or surgery or medications but it happens. Luckily for me and my pup(a rescue) I enrolled her at 8 weeks old, since then she has had emergency surgery, incontinence problems & now is requiring knee surgeryâ¦. Trupanion has been there for us every step of the way. Submitting claims is effortless on my part as our vet and bill them & get paid directly. Customer service is above and beyond my expectations.
Insurer: Trupanion Canada
By: Sam
Vanessa Assisted me with my request and was friendly
Vanessa Assisted me with my request and was friendly
Insurer: Trupanion Canada
By: Connie
Thank-you Trupanion for your support
While I did face a little delay with this one. Trupanion staff is extremely helpful and pleasant to deal with. Thank-you for all of your support and great service.
Insurer: Trupanion Canada
By: Joanne