Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,238 total


Verified May 11, 2022

Always helpful and friendly.

Always helpful and friendly.

Insurer: Trupanion Canada

By: Mathieu

Useful
Verified May 11, 2022

Quick claims process!

Easy claims process. Quick as always! Thank you Trupanion

Insurer: Trupanion Canada

By: Tara

Useful
Verified May 11, 2022

The best pet insurance

Fast, dependable service. Trupanion has been a real blessing, they helped to save my dogs life. Can't say enough good things about them. Thank you Trupanion!!

Insurer: Trupanion Canada

By: Mike

Useful
Verified May 11, 2022

Stess Relief

Process was quick and efficient. Made me feel more secure with my pet dog. Made the whole experience less stressful.

Insurer: Trupanion Canada

By: Frank

Useful
Verified May 11, 2022

Great staff, Great Company!

After the initial set up everything is very easy. The team truly cares about the well being of your pet. Great team great experience.

Insurer: Trupanion

By: Jana

Useful
Verified May 11, 2022

Great Insurance Plan

always a good experience, thank you

Insurer: Trupanion

By: Julie

Useful
Verified May 11, 2022

Always courteous service!

Always courteous service!

Insurer: Trupanion

By: Suzanne

Useful
Verified May 11, 2022

Excellent company

Efficient filing process, good communication, fast payment, excellent customer service.

Insurer: Trupanion

By: Terri

Useful
Verified May 11, 2022

I actually recommended Trupanion to someone today.

I actually recommended Trupanion to someone today. Your processing of claims is incredibly fast. I do wish, however, that you had some co-pay for neutering animals when recommended by a vet for existing medical conditions.

Insurer: Trupanion

By: WENDY

Useful
Verified May 11, 2022

Immediate response to my requests

Immediate response to my requests

Insurer: Trupanion

By: DONALD

Useful

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