Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

73,238 total


Verified May 12, 2022

helpfulpleasantknowledgable.

helpful,pleasant,knowledgable.

Insurer: Trupanion Canada

By: Wayne

Useful
Verified May 12, 2022

answered all questions and polite

answered all questions and polite

Insurer: Trupanion

By: Richard

Useful
Verified May 12, 2022

Because the trupanion rep was awesome

Because the trupanion rep was awesome

Insurer: Trupanion

By: Barbara

Useful
Verified May 12, 2022

Excellent customer (and pet) service!

Excellent customer (and pet) service!

Insurer: Trupanion

By: Evelyn

Useful
Verified May 12, 2022

Great customer service

Great customer service

Insurer: Trupanion

By: Maryann

Useful
Verified May 12, 2022

I've called Trupanion several times over the past few months and every person I've spoken with has been terrific!

I've called Trupanion several times over the past few months and every person I've spoken with has been terrific! And my claims are always handled so promptly. Any time anyone mentions pet insurance, I immediately recommend Trupanion! (BTW, I have one pup and 4 kits, all insured by Trupanion.)

Insurer: Trupanion

By: Susan

Useful
Verified May 12, 2022

Jordan was excellent!

Jordan was excellent!!

Insurer: Trupanion

By: Jo

Useful
Verified May 12, 2022

Quick response time

Quick response time for claim

Insurer: Trupanion

By: Michael

Useful
Verified May 12, 2022

Great communication with my vet!

Quick response!

Insurer: Trupanion

By: James

Useful
Verified May 12, 2022

The customer service was fantastic quick to respond and very helpful.

The customer service was fantastic, quick to respond and very helpful. I do find it frustrating that the daily exams by the doctor isn’t covered at all.

Insurer: Trupanion

By: Allison

Useful

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